Service Agreement Contract Template for Nigeria

1. Service Level Agreement (SLA): Include when specific performance metrics and remedies need to be defined in detail

2. Data Protection and Privacy: Required when personal data processing is involved in service delivery

3. Insurance: Include when specific insurance coverage requirements are needed for the services

4. Compliance with Laws: Add when services are in regulated industries or require specific regulatory compliance

5. Training and Support: Include when service includes training or ongoing support components

6. Change Control: Add when service scope may need formal procedures for modifications

7. Personnel Requirements: Include when specific qualifications or security clearances are required

8. Exit Management: Add for complex services requiring detailed transition arrangements

9. Business Continuity: Include when service disruption could significantly impact client operations

10. Environmental Compliance: Add when services have environmental implications or requirements

1. Schedule 1 - Service Specifications: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: Details of key staff assigned to provide the services

5. Schedule 5 - Required Equipment and Materials: List of equipment and materials needed for service delivery

6. Schedule 6 - Client Dependencies: Details of facilities, access, or resources to be provided by client

7. Appendix A - Form of Reports: Templates for required service reports and documentation

8. Appendix B - Change Request Form: Standard form for requesting and documenting service changes

9. Appendix C - Contact Details: List of key contacts and escalation procedures

10. Appendix D - Compliance Certificates: Copies of required licenses, permits, or certifications