Client Service Agreement Template for United Arab Emirates

1. Service Level Agreement (SLA): Detailed performance metrics and service levels, recommended for technical or ongoing services

2. Change Control: Procedures for managing changes to services or terms, useful for long-term or complex service arrangements

3. Insurance: Specific insurance requirements, recommended for high-risk services or regulatory compliance

4. Anti-Corruption and Compliance: Required for services involving government entities or regulated industries

5. Personnel Requirements: Specific qualifications or security clearances required for service delivery staff

6. Business Continuity: Required for critical services or regulated industries

7. Exit Management: Detailed transition provisions, recommended for complex or critical services

8. Shariah Compliance: Required when services must comply with Islamic law principles

9. Subcontracting: Terms for allowing and managing subcontractors, useful for complex service arrangements

1. Schedule 1 - Service Description: Detailed specifications of services, methodologies, and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: Details of key staff members assigned to provide the services

5. Schedule 5 - Client Materials and Requirements: List of materials, access, and support to be provided by the client

6. Schedule 6 - Data Processing Agreement: Detailed terms for handling personal data in compliance with UAE law

7. Appendix A - Contact Details: Key contact information for both parties

8. Appendix B - Required Forms and Templates: Standard forms for service requests, reports, or other documentation