Client Service Agreement Template for Netherlands

1. Service Levels: Specific performance metrics and standards, used when quantifiable service levels are relevant

2. Change Control: Procedures for changing scope or nature of services, relevant for complex or long-term agreements

3. Personnel: Requirements for staff qualifications and vetting, relevant when specific personnel are key to service delivery

4. Insurance: Insurance requirements, relevant for high-risk or regulated services

5. Non-Competition: Restrictions on competitive activities, relevant when sharing sensitive market information

6. Assignment and Subcontracting: Rights to transfer obligations or use subcontractors, relevant for complex service structures

7. Audit Rights: Client's rights to audit service provider, relevant for regulated industries or critical services

8. Business Continuity: Disaster recovery and business continuity requirements, relevant for critical services

9. Environmental, Social and Governance (ESG): ESG commitments and reporting, relevant for sustainability-focused relationships

1. Schedule 1 - Service Description: Detailed specifications of services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Security Requirements: Security protocols and requirements for service provision

8. Appendix C - Form of Change Order: Template for documenting agreed changes to services