Support Agreement Template for Nigeria

1. Data Protection: Required when support services involve handling personal or sensitive data

2. Personnel Requirements: Include when support involves on-site staff or specific personnel qualifications

3. Equipment and Facilities: Necessary when support requires specific equipment or facility access

4. Business Continuity: Important for critical support services requiring disaster recovery plans

5. Compliance with Laws: Detailed section needed for regulated industries or specific compliance requirements

6. Security Requirements: Include when support involves access to sensitive systems or facilities

7. Training and Knowledge Transfer: Required when support includes training services or knowledge sharing

8. Transition Services: Include provisions for handover at the end of the agreement

1. Schedule 1 - Service Description: Detailed technical specifications of support services

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurements, and performance targets

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule 5 - Required Personnel: Details of key personnel, qualifications, and roles

6. Appendix A - Support Procedures: Step-by-step procedures for requesting and providing support

7. Appendix B - Report Templates: Standard formats for performance reports and documentation

8. Appendix C - Security Protocols: Detailed security procedures and requirements