Contracts (Rights of Third Parties) Act 1999: Governs how third parties may enforce terms of a contract. Essential for SLAs where service delivery might affect parties beyond the main contracting parties.
Unfair Contract Terms Act 1977: Regulates terms that limit or exclude liability in contracts. Crucial for SLA terms regarding service level commitments and remedies.
Consumer Rights Act 2015: Applies when services are provided to consumers, ensuring services are provided with reasonable care and skill.
UK General Data Protection Regulation: Regulates the processing of personal data. Relevant for SLAs involving data handling and storage services.
Data Protection Act 2018: The UK's implementation of data protection law, working alongside UK GDPR. Essential for data handling requirements in service delivery.
Network and Information Systems Regulations 2018: Sets security requirements for essential services and digital service providers. Relevant for cybersecurity and network reliability provisions.
Electronic Communications Act 2000: Provides legal framework for electronic communications and signatures, relevant for digital service delivery and contract formation.
ISO/IEC 20000: International standard for IT Service Management. Provides framework for service quality and uptime measurements.
ISO 27001: Information Security Management standard. Important for security aspects of service delivery.
Competition Act 1998: Ensures fair competition and prevents anti-competitive practices in service provision.
Enterprise Act 2002: Provides framework for business regulation and consumer protection, relevant for service delivery standards.
Common Law Principles: Established case law regarding service contracts, including principles of breach, remedies, and interpretation of terms.
Industry Standard Practices: Established technical standards and best practices for measuring and reporting service uptime and availability.
Force Majeure Principles: Legal principles governing circumstances beyond reasonable control affecting service delivery.
Limitation of Liability: Legal principles governing how and to what extent liability can be limited in service contracts under English law.
