Contracts (Rights of Third Parties) Act 1999: Primary legislation governing how third parties may enforce terms of a contract. Essential for SLAs involving multiple stakeholders or subcontractors.
Consumer Rights Act 2015: Fundamental legislation protecting consumer rights in service agreements, particularly relevant if the SLA involves B2C services.
Supply of Goods and Services Act 1982: Key legislation establishing implied terms in contracts for the supply of services, including the requirement that services must be carried out with reasonable care and skill.
Unfair Contract Terms Act 1977: Controls the use of exclusion and limitation clauses in contracts, ensuring fairness in contractual relationships.
UK GDPR: Data protection regulation requiring specific incident response times and procedures for personal data breaches.
Data Protection Act 2018: UK's implementation of data protection standards, including requirements for handling and reporting data security incidents.
NIS Regulations 2018: Network and Information Systems regulations setting security standards for essential services and digital providers.
FCA Regulations: Financial Conduct Authority regulations specifying incident response requirements for financial services sector.
NHS Digital Standards: Healthcare-specific standards for incident response and system availability in healthcare services.
Ofcom Regulations: Telecommunications industry regulations governing service standards and incident response requirements.
ISO/IEC 27001: International standard for information security management, including incident response management requirements.
NCSC Guidelines: UK National Cyber Security Centre guidelines for incident response and security standards.
Consumer Protection from Unfair Trading Regulations 2008: Regulations protecting consumers from unfair commercial practices, relevant for B2C service agreements.
Electronic Commerce Regulations 2002: Regulations governing electronic commerce and online service provision, including service availability standards.
Common Law Principles: Established legal principles including consideration, breach of contract, and remedies that affect SLA enforcement and interpretation.
