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Service Level Agreement Accounting
"I need a Service Level Agreement Accounting for my tech startup that outlines monthly bookkeeping services, quarterly financial reporting, and tax preparation services, with specific performance metrics and response times for urgent financial queries."
1. 1. Parties: Details of the service provider and client, including registered addresses and company numbers
2. 2. Background: Context of the agreement and brief description of services to be provided
3. 3. Definitions: Key terms used throughout the agreement
4. 4. Services: Detailed description of accounting services to be provided
5. 5. Service Levels: Specific performance metrics and standards
6. 6. Fees and Payment Terms: Pricing structure and payment conditions
7. 7. Term and Termination: Duration of agreement and termination provisions
8. 8. Confidentiality: Protection of sensitive information and data security requirements
9. 9. Liability and Indemnification: Limitations of liability and indemnification provisions
10. 10. General Provisions: Standard boilerplate clauses including governing law, notices, and entire agreement
1. Staff and Resources: Details of key personnel and resources allocated to the services - used for larger engagements with dedicated team members
2. Disaster Recovery: Business continuity and disaster recovery provisions - used for critical accounting services
3. Change Control: Process for managing changes to services - used for complex or long-term engagements
4. Compliance Requirements: Specific regulatory compliance obligations - used when dealing with regulated entities or specialized accounting services
1. Schedule 1 - Service Description: Detailed breakdown of specific accounting services and deliverables
2. Schedule 2 - Service Levels: Specific KPIs, performance metrics, and measurement methodology
3. Schedule 3 - Fee Schedule: Detailed pricing structure, payment terms, and rate cards
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security requirements
5. Schedule 5 - Escalation Procedure: Process for handling service issues, disputes, and escalation matrix
6. Schedule 6 - Required Reports: List and frequency of required accounting reports and deliverables
Authors
Service Levels
Service Credits
Key Performance Indicators (KPIs)
Accounting Standards
Business Day
Charges
Client Data
Confidential Information
Contract Year
Deliverables
Effective Date
Financial Year
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Material Breach
Personal Data
Professional Standards
Regulatory Requirements
Relevant Authority
Reports
Service Credits
Service Level Failure
Service Provider Personnel
Service Review Meeting
Support Hours
Term
Working Hours
GAAP
IFRS
Service Commencement Date
Response Time
Resolution Time
Quality Standards
Escalation Procedure
Change Control Procedure
Service Review Report
Professional Indemnity Insurance
Service Provision
Service Levels
Performance Monitoring
Charges and Payment
Staff and Resources
Quality Standards
Compliance
Data Protection
Confidentiality
Intellectual Property Rights
Warranties and Representations
Liability and Indemnity
Insurance
Force Majeure
Term and Termination
Exit Management
Change Control
Dispute Resolution
Record Keeping
Audit Rights
Business Continuity
Anti-Bribery
Assignment and Subcontracting
Notices
Entire Agreement
Variation
Waiver
Severability
Third Party Rights
Professional Standards Compliance
Regulatory Reporting
Service Review
Escalation Procedures
Security Requirements
Business Hours and Response Times
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