Marketing Service Level Agreement Generator for England and Wales

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Key Requirements PROMPT example:

Marketing Service Level Agreement

"I need a Marketing Service Level Agreement for my tech startup to engage a digital marketing agency for social media management and content creation, with specific KPIs for engagement rates and monthly reporting requirements, starting from March 2025."

Document background
The Marketing Service Level Agreement is essential for businesses engaging external marketing services or establishing internal marketing delivery standards in England and Wales. This document outlines specific, measurable performance criteria for marketing activities, ensuring alignment with business objectives while maintaining compliance with UK advertising standards and data protection regulations. The agreement typically includes service definitions, performance metrics, reporting requirements, and remedial actions for service shortfalls, making it particularly valuable for ongoing marketing relationships that require clear accountability and quality standards.
Suggested Sections

1. Parties: Identifies the service provider and client with full legal names and addresses

2. Background: Explains the context and purpose of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Services: Detailed description of marketing services to be provided

5. Service Levels: Specific performance metrics and standards

6. Fees and Payment: Payment terms, rates, and billing procedures

7. Term and Termination: Duration of agreement and termination provisions

8. Intellectual Property Rights: Ownership and usage rights of marketing materials

Optional Sections

1. Data Protection: Required if personal data processing is involved in marketing activities

2. International Transfer: Provisions for cross-border data transfers and international marketing services

3. Service Credits: Compensation mechanism for missed service levels and performance targets

Suggested Schedules

1. Service Description Schedule: Detailed breakdown of marketing services and deliverables

2. Service Level Metrics: Specific KPIs and performance measurements

3. Rate Card: Detailed pricing for different service components

4. Data Processing Agreement: Required under GDPR for personal data processing

5. Campaign Calendar: Timeline of planned marketing activities

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

UK GDPR and Data Protection Act 2018: Core data protection legislation governing how personal data must be processed, stored, and protected in marketing activities

Privacy and Electronic Communications Regulations (PECR) 2003: Specific rules for electronic marketing communications, including email marketing, cookies, and telephone marketing

Consumer Protection from Unfair Trading Regulations 2008: Prohibits unfair marketing practices and sets standards for business-to-consumer marketing activities

Consumer Rights Act 2015: Establishes consumer rights and business obligations, particularly relevant if marketing services affect end consumers

CAP and BCAP Codes: Industry codes governing non-broadcast and broadcast advertising standards in the UK

Electronic Commerce Regulations 2002: Regulations governing electronic commerce and digital marketing activities

Copyright, Designs and Patents Act 1988: Protects intellectual property rights in marketing materials and creative content

Trade Marks Act 1994: Governs the use of trademarks in marketing materials and brand protection

Unfair Contract Terms Act 1977: Regulates unfair terms in contracts, including service level agreements

Contracts (Rights of Third Parties) Act 1999: Determines how third parties may be affected by or enforce terms of the marketing agreement

Financial Services and Markets Act 2000: Specific regulations for marketing financial services and products

Equality Act 2010: Ensures marketing activities and content do not discriminate against protected characteristics

Competition Act 1998: Regulates anti-competitive practices and ensures fair competition in marketing services

Enterprise Act 2002: Additional competition law framework affecting marketing practices and business relationships

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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