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Marketing Service Level Agreement
"I need a Marketing Service Level Agreement for my tech startup to engage a digital marketing agency for social media management and content creation, with specific KPIs for engagement rates and monthly reporting requirements, starting from March 2025."
1. Parties: Identifies the service provider and client with full legal names and addresses
2. Background: Explains the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Services: Detailed description of marketing services to be provided
5. Service Levels: Specific performance metrics and standards
6. Fees and Payment: Payment terms, rates, and billing procedures
7. Term and Termination: Duration of agreement and termination provisions
8. Intellectual Property Rights: Ownership and usage rights of marketing materials
1. Data Protection: Required if personal data processing is involved in marketing activities
2. International Transfer: Provisions for cross-border data transfers and international marketing services
3. Service Credits: Compensation mechanism for missed service levels and performance targets
1. Service Description Schedule: Detailed breakdown of marketing services and deliverables
2. Service Level Metrics: Specific KPIs and performance measurements
3. Rate Card: Detailed pricing for different service components
4. Data Processing Agreement: Required under GDPR for personal data processing
5. Campaign Calendar: Timeline of planned marketing activities
Authors
Agreed Service Levels
Business Day
Campaign
Client
Client Materials
Commencement Date
Confidential Information
Contract Year
Deliverables
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Marketing Materials
Marketing Services
Measurement Period
Personal Data
Project Plan
Response Time
Service Credits
Service Level Failure
Service Level Report
Service Provider
Services
Specification
Subcontractor
Term
Territory
Third Party Materials
Working Hours
Service Levels
Performance Monitoring
Key Performance Indicators
Service Credits
Fees and Payment
Client Obligations
Service Provider Obligations
Intellectual Property Rights
Data Protection
Confidentiality
Warranties
Limitation of Liability
Force Majeure
Term and Termination
Change Control
Dispute Resolution
Staff and Resources
Reporting Requirements
Quality Assurance
Subcontracting
Compliance with Laws
Marketing Standards
Campaign Approval Process
Review Meetings
Records and Audits
Insurance
Assignment and Novation
Notices
Entire Agreement
Variation
Severability
Waiver
Third Party Rights
Governing Law and Jurisdiction
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