SLA For Software Development Project Template for England and Wales

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Key Requirements PROMPT example:

SLA For Software Development Project

"I need an SLA for Software Development Project to govern a new mobile banking app development agreement starting March 2025, with strict security requirements and multiple development milestones, where my company is the client and we need strong service credit provisions for missed deadlines."

Document background
The SLA for Software Development Project is essential when engaging professional software development services in England and Wales. This document establishes clear, measurable service standards and performance metrics that the development team must achieve, protecting both the client's interests and the developer's scope of work. It typically includes development milestones, quality criteria, response times for different severity levels of issues, and remedies for non-performance. The agreement ensures compliance with UK software development industry standards while providing a framework for monitoring and maintaining service quality throughout the project lifecycle.
Suggested Sections

1. Parties: Identifies the contracting parties and their details

2. Background: Explains context and purpose of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Service Levels: Defines specific performance metrics and standards

5. Service Credits: Details compensation for failing to meet service levels

6. Response Times: Specifies timeframes for different types of responses

7. Monitoring and Reporting: Outlines how performance will be measured and reported

8. Term and Termination: Duration of the agreement and termination provisions

9. Intellectual Property Rights: Ownership and licensing of software and related IP

10. Data Protection: Compliance with data protection laws and regulations

11. Confidentiality: Protection of confidential information

12. Liability and Indemnification: Limitations of liability and indemnification provisions

Optional Sections

1. Change Control: Procedures for managing changes to requirements - used for complex or long-term projects

2. Disaster Recovery: Procedures for handling system failures - used for business-critical applications

3. Training: Details of any training to be provided - used when end-user training is required

4. Security Requirements: Specific security standards and requirements - used for projects involving sensitive data

5. Business Continuity: Procedures for ensuring continuous service - used for mission-critical systems

Suggested Schedules

1. Schedule 1 - Service Level Metrics: Detailed breakdown of performance metrics and calculations

2. Schedule 2 - Technical Specifications: Detailed technical requirements and specifications

3. Schedule 3 - Pricing Schedule: Detailed breakdown of costs and payment terms

4. Schedule 4 - Support Services: Details of support services and procedures

5. Schedule 5 - Project Timeline: Detailed project milestones and delivery dates

6. Schedule 6 - Acceptance Testing: Criteria and procedures for acceptance testing

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Industries

Contracts (Rights of Third Parties) Act 1999: Governs how third parties may enforce terms of a contract and affects how contractual rights can be conferred on third parties who are not party to the original agreement

Consumer Rights Act 2015: Relevant if the software development services are provided to consumers (B2C), setting out quality standards and consumer protection measures

Supply of Goods and Services Act 1982: Sets out implied terms for contracts involving the supply of services, including requirements for reasonable care, skill, and timeliness

Data Protection Act 2018: UK's implementation of data protection standards, working alongside UK GDPR to regulate how personal data is processed and protected

UK GDPR: Post-Brexit data protection regulation defining how personal data must be handled, including data processing principles and data subject rights

Copyright, Designs and Patents Act 1988: Governs intellectual property rights in software development, including ownership of code and other created materials

Computer Misuse Act 1990: Relevant for security provisions and unauthorized access prevention in software development projects

Electronic Commerce (EC Directive) Regulations 2002: Regulates electronic commerce and digital service provision, including requirements for online service providers

Electronic Communications Act 2000: Provides legal framework for electronic signatures and electronic communications in contracts

Network and Information Systems Regulations 2018: Sets security requirements for digital service providers and critical infrastructure operators

Privacy and Electronic Communications Regulations: Complements data protection laws with specific rules for electronic communications and digital services

Employment Rights Act 1996: Relevant if the SLA involves staff transfers or dedicated development teams, covering employment rights and obligations

Working Time Regulations 1998: Important for projects involving dedicated development teams, governing working hours and conditions

ISO/IEC 27001: International standard for information security management, often referenced in SLAs for security requirements

ISO 9001: Quality management standard that may be referenced in SLAs for quality assurance processes

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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