Contracts (Rights of Third Parties) Act 1999: Primary legislation governing how third parties may enforce terms of a contract and their rights under it
Consumer Rights Act 2015: Key legislation protecting consumer rights in service agreements when the client is a consumer rather than a business
Supply of Goods and Services Act 1982: Legislation setting out implied terms in contracts for the supply of services, including the requirement that services must be carried out with reasonable care and skill
Unfair Contract Terms Act 1977: Controls the use of exclusion and limitation clauses in contracts, particularly regarding negligence and breach of contract
Late Payment of Commercial Debts (Interest) Act 1998: Legislation governing interest payments on late commercial payments and compensation for late payment
UK General Data Protection Regulation (UK GDPR): Post-Brexit data protection legislation governing how personal data must be handled and processed in the UK
Data Protection Act 2018: The UK's implementation of data protection laws, working alongside UK GDPR to regulate personal data processing
Privacy and Electronic Communications Regulations (PECR): Specific rules governing privacy and electronic communications, particularly relevant for digital services
Network and Information Systems Regulations 2018: Legislation specific to IT service providers regarding network and information systems security
Financial Services and Markets Act 2000: Regulatory framework for financial services providers, including requirements for service levels in financial sector
Communications Act 2003: Framework for telecommunications services and related service level requirements
Common Law - Consideration Doctrine: Legal principle requiring that contracts must be supported by consideration (exchange of value) to be legally binding
Common Law - Breach and Remedies: Legal principles governing what constitutes a breach of contract and available remedies including damages
Working Time Regulations 1998: Legislation governing working hours and rest periods, relevant for service delivery commitments
Health and Safety at Work Act 1974: Legislation setting out health and safety requirements that may impact service delivery capabilities
