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SLA Digital Marketing
"I need a Digital Marketing SLA for my agency to provide social media management and PPC advertising services to a medium-sized retail client, with monthly reporting requirements and specific performance metrics for engagement rates and conversion targets."
1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed outline of digital marketing services to be provided
5. Service Levels: Specific performance metrics and standards
6. Payment Terms: Pricing, payment schedule, and related conditions
7. Term and Termination: Duration and conditions for ending the agreement
8. Data Protection: Compliance with UK GDPR and data protection requirements
9. Intellectual Property Rights: Ownership and usage rights of marketing materials and content
10. Confidentiality: Protection of confidential information between parties
1. International Data Transfers: Terms governing cross-border data processing and transfers outside the UK
2. White Labeling: Terms for rebranding services under client's name and associated requirements
3. Third-Party Services: Terms regarding use of external tools, platforms and third-party service providers
4. Social Media Management: Specific terms for social media account management and content posting
5. Crisis Management: Procedures for handling digital marketing crises or reputation management issues
1. Schedule 1 - Service Level Metrics: Detailed performance indicators, measurement methods, and reporting requirements
2. Schedule 2 - Price Schedule: Detailed breakdown of costs, pricing structure, and payment milestones
3. Schedule 3 - Data Processing Agreement: Specific terms for handling personal data including processing activities and security measures
4. Schedule 4 - Campaign Specifications: Detailed marketing campaign requirements, deliverables, and timelines
5. Schedule 5 - Reporting Templates: Standard formats for performance reporting and analytics
Authors
Business Day
Business Hours
Campaign
Confidential Information
Client
Client Data
Client Materials
Commencement Date
Deliverables
Digital Marketing Services
Effective Date
Fees
Force Majeure Event
Intellectual Property Rights
Key Performance Indicators (KPIs)
Marketing Materials
Performance Metrics
Personal Data
Response Time
Service Credits
Service Level Failures
Service Level Requirements
Service Provider
Services
Social Media Platforms
Specification
Term
Third Party Materials
Working Hours
Scope of Services
Service Provider Obligations
Client Obligations
Service Levels
Performance Monitoring
Key Performance Indicators
Reporting Requirements
Fees and Payment
Service Credits
Intellectual Property Rights
Data Protection
Confidentiality
Term and Termination
Force Majeure
Limitation of Liability
Indemnification
Insurance
Non-Solicitation
Dispute Resolution
Assignment and Subcontracting
Notices
Entire Agreement
Variation
Severability
Waiver
Third Party Rights
Governing Law and Jurisdiction
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