Service Level Agreement For Security Services Template for England and Wales

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Key Requirements PROMPT example:

Service Level Agreement For Security Services

"I need a Service Level Agreement For Security Services to engage a security provider for our retail chain's 15 locations across England, with specific KPIs for response times and incident reporting, starting from March 2025."

Document background
The Service Level Agreement For Security Services is a critical document used when engaging professional security services in England and Wales. It establishes clear expectations, performance metrics, and operational requirements between security service providers and their clients. This agreement ensures compliance with UK security industry regulations, including the Private Security Industry Act 2001 and SIA licensing requirements, while defining specific service standards, reporting mechanisms, and accountability measures. It's particularly important for organizations requiring ongoing security services and helps manage risk, ensure quality, and maintain regulatory compliance.
Suggested Sections

1. Parties: Identification and details of the service provider and client

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Services Description: Detailed outline of security services to be provided

5. Service Levels: Specific performance metrics and standards

6. Term and Termination: Duration and conditions for ending the agreement

7. Payment Terms: Fees, payment schedule, and related conditions

8. Compliance Requirements: Regulatory and licensing obligations including SIA requirements and relevant legislation

Optional Sections

1. Key Performance Indicators: Specific metrics for measuring service quality - used for complex or high-value contracts requiring detailed performance monitoring

2. Business Continuity: Emergency and backup procedures - used for critical security services or high-risk locations

3. Technology Requirements: Specifications for security systems and equipment - used when electronic security systems are part of the service

Suggested Schedules

1. Service Specification Schedule: Detailed breakdown of security services and requirements

2. Pricing Schedule: Detailed breakdown of fees and charges

3. Key Personnel Schedule: Details of main security staff and management contacts

4. Site Rules and Procedures: Specific requirements for each location covered

5. Equipment Schedule: List of security equipment provided or maintained

6. KPI Reporting Template: Standard format for performance reporting

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Industries

Private Security Industry Act 2001: Core legislation establishing the Security Industry Authority (SIA), setting licensing requirements for security personnel, and regulating security activities in England and Wales

Data Protection Act 2018 and UK GDPR: Legislation governing the handling of personal data, surveillance footage, data security requirements, and privacy considerations in security operations

Health and Safety at Work Act 1974: Establishes safety standards for security personnel, risk assessment requirements, and working conditions that must be maintained

Employment Rights Act 1996: Covers working hours, staff rights and protections, and TUPE considerations for security personnel

Equality Act 2010: Ensures non-discrimination provisions, reasonable adjustments, and equal treatment in security service delivery

Human Rights Act 1998: Addresses privacy rights, treatment of individuals, and proportionality of security measures

Unfair Contract Terms Act 1977: Regulates unfair terms in contracts and establishes what can and cannot be included in service agreements

Supply of Goods and Services Act 1982: Sets out the basic requirements for service contracts and implied terms for quality of service

Criminal Law Act 1967: Defines use of reasonable force, powers of arrest, and legal limitations for security personnel

BS 7499:2013: British Standard for static site guarding and security services

BS 7858:2019: British Standard for security screening of individuals employed in a security environment

BS 7984:2016: British Standard for key holding and response services

SIA Approved Contractor Scheme: Industry standard scheme providing quality assurance for private security contractors

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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