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Service Level Agreement For Security Services
"I need a Service Level Agreement For Security Services to engage a security provider for our retail chain's 15 locations across England, with specific KPIs for response times and incident reporting, starting from March 2025."
1. Parties: Identification and details of the service provider and client
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed outline of security services to be provided
5. Service Levels: Specific performance metrics and standards
6. Term and Termination: Duration and conditions for ending the agreement
7. Payment Terms: Fees, payment schedule, and related conditions
8. Compliance Requirements: Regulatory and licensing obligations including SIA requirements and relevant legislation
1. Key Performance Indicators: Specific metrics for measuring service quality - used for complex or high-value contracts requiring detailed performance monitoring
2. Business Continuity: Emergency and backup procedures - used for critical security services or high-risk locations
3. Technology Requirements: Specifications for security systems and equipment - used when electronic security systems are part of the service
1. Service Specification Schedule: Detailed breakdown of security services and requirements
2. Pricing Schedule: Detailed breakdown of fees and charges
3. Key Personnel Schedule: Details of main security staff and management contacts
4. Site Rules and Procedures: Specific requirements for each location covered
5. Equipment Schedule: List of security equipment provided or maintained
6. KPI Reporting Template: Standard format for performance reporting
Authors
Applicable Laws
Authorised Personnel
Business Day
Business Hours
Charges
Client
Client Personnel
Client Premises
Commencement Date
Confidential Information
Data Protection Legislation
Emergency Response
Equipment
Force Majeure Event
Good Industry Practice
Incident
Initial Term
Intellectual Property Rights
Key Performance Indicators
Key Personnel
Licensing Requirements
Operating Hours
Performance Credits
Personnel
Premises
Regulatory Bodies
Relevant Permits
Renewal Period
Reports
Security Breach
Security Equipment
Security Personnel
Security Services
Service Credits
Service Levels
Service Provider
SIA
Site Rules
Staff
Term
TUPE
Working Hours
Service Provision
Service Levels
Performance Monitoring
Key Performance Indicators
Charges and Payment
Compliance and Licensing
Personnel Requirements
Training and Qualifications
Health and Safety
Equipment and Uniforms
Reporting and Documentation
Confidentiality
Data Protection
Intellectual Property Rights
Insurance
Indemnification
Liability Limitations
Force Majeure
Term and Termination
Change Control
Emergency Response
Business Continuity
Dispute Resolution
Assignment and Subcontracting
TUPE
Notices
Variations
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law and Jurisdiction
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