Service Level Agreement For Security Services Template for New Zealand

1. Emergency Response Procedures: Detailed procedures for emergency situations - include if the service involves emergency response

2. Technology and Systems: Requirements for security systems and technology - include if electronic security systems are part of the service

3. Key Performance Indicators: Detailed KPI metrics and measurement methods - include for larger or more complex security operations

4. Business Continuity: Business continuity and disaster recovery procedures - include for critical security services

5. Transition Services: Provisions for service transition at start and end - include for complex or large-scale security operations

6. Special Events: Procedures for handling special events or temporary security needs - include if relevant to client operations

7. Subcontracting: Rules and requirements for subcontractors - include if subcontracting will be permitted

1. Schedule 1: Service Specifications: Detailed description of each security service type and associated requirements

2. Schedule 2: Site Details: Specific information about each location where services are to be provided

3. Schedule 3: Personnel Requirements: Detailed staffing requirements, qualifications, and training standards

4. Schedule 4: Equipment and Uniforms: Specifications for security equipment, uniforms, and other materials

5. Schedule 5: Pricing Schedule: Detailed breakdown of fees, charges, and payment terms

6. Schedule 6: Performance Metrics: Detailed KPIs, measurement methodologies, and reporting requirements

7. Schedule 7: Operating Procedures: Standard operating procedures for different security scenarios

8. Appendix A: Incident Report Templates: Standard forms and templates for incident reporting

9. Appendix B: Communication Protocols: Procedures for routine and emergency communications

10. Appendix C: Compliance Certificates: Copies of required licenses, certifications, and compliance documents