Service Level Agreement For Software Development Template for Denmark

1. Business Continuity: Required for critical systems where continuous operation is essential

2. Source Code Escrow: Include when source code access needs to be guaranteed in specific circumstances

3. Training and Knowledge Transfer: Necessary when the customer requires training or documentation for maintaining the software

4. Third-Party Software: Include when the solution incorporates third-party software or libraries

5. Hardware Requirements: Required when specific hardware is needed for software operation

6. Cloud Services: Include when the software is deployed or operates in cloud environments

7. Compliance with Industry Standards: Required for regulated industries or specific compliance requirements

8. Exit Management: Important for long-term or complex projects requiring detailed termination procedures

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement methods

2. Schedule 2 - Price Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Technical Requirements: Detailed technical specifications and requirements for the software

4. Schedule 4 - Development Timeline: Project timeline, milestones, and delivery dates

5. Schedule 5 - Testing Procedures: Detailed testing methodologies and acceptance criteria

6. Schedule 6 - Service Credits Calculation: Detailed calculation methods for service credits and penalties

7. Schedule 7 - Security Requirements: Specific security standards and requirements

8. Schedule 8 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

9. Schedule 9 - Support and Maintenance: Detailed support levels, response times, and maintenance procedures

10. Appendix A - Contact Information: Key contacts and escalation procedures

11. Appendix B - Change Request Template: Standard form for requesting and documenting changes