Customer Based Service Level Agreement Template for Denmark

1. Change Management: Procedures for requesting and implementing changes to services or service levels - include if services are likely to evolve

2. Disaster Recovery: Recovery procedures and alternative service arrangements - essential for critical services

3. Compliance and Audit Rights: Include for regulated industries or when compliance certifications are required

4. Subcontractors: Terms regarding the use and management of subcontractors - include if subcontractors will be used

5. Insurance Requirements: Specific insurance coverage requirements - include for high-risk or high-value services

6. Environmental Commitments: Include if environmental considerations are relevant to service delivery or customer requirements

7. Multi-language Provisions: Include if agreement needs to be provided in multiple languages, specifying which version prevails

1. Schedule 1 - Service Specifications: Detailed technical specifications of services, including operational parameters and technical requirements

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level measurements, calculation methods, and reporting formats

3. Schedule 3 - Pricing and Service Credits: Detailed fee structure, pricing tiers, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Specific security protocols, standards, and compliance requirements

6. Appendix A - Service Request Forms: Standard forms for service requests, change requests, and incident reports

7. Appendix B - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Appendix C - Technical Infrastructure: Description of technical infrastructure and system requirements