Service Level Agreement Website Template for Denmark

1. Disaster Recovery: Detailed disaster recovery procedures - include when high availability is critical

2. Third-Party Integrations: Terms governing integration with third-party services - include when external services are part of the solution

3. Content Management: Content update procedures and responsibilities - include for content-heavy websites

4. E-commerce Functions: Specific provisions for online sales functionality - include for e-commerce websites

5. User Management: User account management procedures - include for websites with user authentication

6. SEO Services: Search engine optimization commitments - include if SEO services are part of the agreement

7. Training: Training provisions for client staff - include if client requires training services

8. Accessibility Compliance: Specific accessibility standards and compliance - include for public sector websites or when specifically required

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the website and hosting environment

2. Schedule 2 - Service Level Metrics: Detailed breakdown of service level calculations and measurements

3. Schedule 3 - Support Procedures: Detailed support procedures, contact information, and escalation matrix

4. Schedule 4 - Security Protocols: Detailed security measures and compliance requirements

5. Schedule 5 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

6. Appendix A - Incident Response Plan: Procedures for handling and responding to various types of incidents

7. Appendix B - Change Management Process: Procedures for requesting and implementing changes

8. Appendix C - Performance Reports: Templates and examples of performance reports