Create a bespoke document in minutes, or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
IP Service Level Agreement
1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and relationship between the parties
3. Definitions: Key terms used throughout the agreement, including technical and legal definitions
4. Services Description: Detailed description of the IP services to be provided
5. Service Levels: Specific, measurable performance standards and metrics
6. Service Credits and Penalties: Compensation mechanism for failure to meet service levels
7. Monitoring and Reporting: Procedures for tracking and reporting service level performance
8. IP Rights and Obligations: Intellectual property ownership, licenses, and usage rights
9. Data Protection and Security: GDPR compliance and security requirements for data handling
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Duration of agreement and termination provisions
12. Liability and Indemnification: Limitation of liability and indemnification obligations
13. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
14. Governing Law and Jurisdiction: Specification of Danish law application and dispute resolution
15. General Provisions: Standard legal clauses including notices, amendments, and assignment
1. Change Management: Procedures for requesting and implementing changes to services or service levels
2. Disaster Recovery: Include when services require specific business continuity provisions
3. Third-Party Services: Required when subcontractors or third-party services are involved
4. Training and Support: Include when service includes training or support components
5. Knowledge Transfer: Important when IP services involve transfer of technical knowledge
6. Exit Management: Detailed transition provisions for service termination
7. Innovation and Improvement: Include when continuous service improvement is part of the agreement
8. Compliance with Industry Standards: Required for specific industry regulations or standards
1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics
2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations
3. Schedule 3 - Technical Requirements: Technical specifications and requirements for service delivery
4. Schedule 4 - Security Requirements: Detailed security protocols and requirements
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and conditions
6. Schedule 6 - Operational Procedures: Day-to-day operational procedures and protocols
7. Schedule 7 - Contact Details and Escalation Procedures: Key contacts and issue escalation procedures
8. Appendix A - Service Level Measurement and Reporting: Methods for measuring and reporting service level performance
9. Appendix B - Accepted IP Usage Guidelines: Guidelines for acceptable use of intellectual property
Authors
Intellectual Property Rights
Service Levels
Service Credits
Performance Metrics
Response Time
Resolution Time
Uptime
Downtime
Maintenance Window
Business Day
Business Hours
Emergency Maintenance
Force Majeure Event
Service Provider
Client
Confidential Information
Data Protection Laws
GDPR
Personal Data
Processing
Data Subject
IP Services
Documentation
Deliverables
Service Reports
Key Performance Indicators
Service Level Failure
Critical Incident
Major Incident
Minor Incident
Support Services
Technical Specifications
Acceptance Criteria
Change Request
Authorized Representatives
Background IP
Foreground IP
Licensed Materials
Third-Party Materials
Service Environment
Security Requirements
Compliance Requirements
Quality Standards
Service Availability
Disaster Recovery Plan
Exit Plan
Transition Services
Service Credits Cap
Root Cause Analysis
Incident Management
Service Desk
Escalation Procedure
Review Period
Measurement Period
Service Improvement Plan
Intellectual Property License
Trade Secrets
Proprietary Information
Services Scope
Service Levels
Performance Metrics
Service Credits
Intellectual Property Rights
Data Protection
Confidentiality
Payment Terms
Monitoring and Reporting
Audit Rights
Term and Termination
Force Majeure
Liability
Indemnification
Insurance
Security Requirements
Change Management
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notice Requirements
Warranties
Service Support
Disaster Recovery
Exit Management
Compliance
Personnel
Documentation
Quality Assurance
Risk Management
Acceptance Testing
Business Continuity
Amendments
Entire Agreement
Severability
Third Party Rights
Non-Solicitation
Anti-Corruption
Data Security
Find the exact document you need
Download our whitepaper on the future of AI in Legal
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.