Social Media SLA Template for Denmark

1. Content Creation and Approval: Include when service provider is responsible for creating social media content

2. Social Media Analytics: Include when advanced analytics and reporting services are part of the agreement

3. Crisis Management: Include when specific procedures for managing social media crises are required

4. Influencer Management: Include when services include managing influencer relationships

5. Training Services: Include when provider offers training for client's staff on social media management

6. Intellectual Property Rights: Include when specific IP arrangements for content creation are needed

7. Competition Restrictions: Include when exclusivity or non-compete provisions are required

8. Service Credits: Include when financial compensation for service level failures is offered

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Support Procedures: Detailed support processes, escalation procedures, and contact information

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Security Protocols: Detailed security requirements and procedures

6. Schedule 6 - Reporting Templates: Standard formats for performance reports and analytics

7. Appendix A - Platform-Specific Requirements: Specific requirements for each social media platform covered

8. Appendix B - Response Time Matrix: Detailed breakdown of response times for different types of incidents

9. Appendix C - Content Guidelines: Guidelines and standards for social media content creation and management