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Recruiting Service Level Agreement
1. Parties: Identification of the service provider (recruitment agency) and the client company
2. Background: Context of the agreement and general purpose of the recruitment services
3. Definitions: Key terms used throughout the agreement including 'Services', 'Candidates', 'Placement', 'Success Fee', etc.
4. Scope of Services: Detailed description of recruitment services to be provided, including search, screening, and presentation of candidates
5. Service Provider Obligations: Key responsibilities of the recruitment agency, including quality standards and compliance requirements
6. Client Obligations: Client's responsibilities, including providing necessary information and feedback
7. Service Levels: Specific performance metrics, response times, and quality standards
8. Data Protection and GDPR Compliance: Obligations regarding candidate data handling and privacy protection under Danish law
9. Fees and Payment Terms: Fee structure, payment schedule, and related commercial terms
10. Term and Termination: Duration of agreement and termination provisions
11. Confidentiality: Protection of confidential information exchanged during the recruitment process
12. Liability and Indemnification: Allocation of risks and responsibilities between parties
13. Governing Law and Jurisdiction: Specification of Danish law application and dispute resolution procedures
1. Replacement Guarantee: Terms for replacing candidates who leave within a specified period - include when offering replacement guarantees
2. Volume Commitments: Specific recruitment volume commitments and related pricing - include for large-scale recruitment agreements
3. International Recruitment: Additional terms for cross-border recruitment - include when international recruitment is involved
4. Background Checking Services: Terms for additional background checking services - include when offering these services
5. Assessment Services: Terms for additional assessment or testing services - include when offering these services
6. Exclusivity Terms: Terms for exclusive recruitment rights - include when exclusivity is agreed
7. Service Credits: Financial compensation mechanism for missed service levels - include in high-value agreements
8. Force Majeure: Provisions for unforeseen circumstances - recommended for longer-term agreements
1. Schedule 1 - Service Description: Detailed breakdown of recruitment services, methodologies, and processes
2. Schedule 2 - Service Levels and KPIs: Specific metrics, measurements, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed fee structure, including all possible charges and payment terms
4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms as required under Danish law
5. Schedule 5 - Required Reports: Templates and specifications for regular reporting requirements
6. Appendix A - Key Personnel: List of key contacts and responsible personnel from both parties
7. Appendix B - Compliance Requirements: Specific compliance requirements and certifications needed
Authors
Services
Service Provider
Client
Candidate
Placement
Success Fee
Retainer Fee
Service Levels
Key Performance Indicators (KPIs)
Response Time
Shortlist
Qualified Candidate
Placement Period
Guarantee Period
Replacement Period
Confidential Information
Personal Data
Data Processing
Search Assignment
Position Description
Interview Process
Background Check
Offer Letter
Start Date
Commission
Exclusivity Period
Notice Period
Working Day
Force Majeure
Intellectual Property Rights
Service Credits
Contract Term
Effective Date
Affiliate
Group Company
Hiring Manager
Service Report
Performance Review
Quality Standards
Recruitment Process
Acceptance Criteria
Termination Notice
Material Breach
Applicable Law
GDPR
Permitted Purpose
Service Specification
Volume Commitment
Territory
Replacement Candidate
Service Levels
Fees and Payment
Data Protection
Confidentiality
Performance Metrics
Warranties
Indemnification
Liability Limitation
Term and Termination
Force Majeure
Assignment
Notices
Dispute Resolution
Governing Law
Entire Agreement
Severability
Amendment
Non-Solicitation
Exclusivity
Compliance
Audit Rights
Insurance
Intellectual Property
Candidate Guarantees
Quality Assurance
Reporting
Subcontracting
Personnel
Good Faith
Waiver
Third Party Rights
Anti-Corruption
Equal Opportunities
Service Credits
Volume Commitments
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