CFPB Guidelines: Consumer Financial Protection Bureau regulations governing consumer complaint handling and consumer protection in financial services
FTC Regulations: Federal Trade Commission rules on fair business practices and consumer complaint handling across industries
FCRA: Fair Credit Reporting Act requirements for handling disputes related to credit reporting and information accuracy
ECOA: Equal Credit Opportunity Act provisions ensuring non-discriminatory practices in handling complaints and credit-related issues
ADA Compliance: Americans with Disabilities Act requirements ensuring complaint procedures are accessible to all individuals
HIPAA: Health Insurance Portability and Accountability Act requirements for handling healthcare-related complaints and protecting patient information
Dodd-Frank Act: Financial reform law establishing standards for consumer protection and complaint handling in financial institutions
State Consumer Protection Laws: Various state-specific regulations governing consumer rights and complaint handling procedures
State Privacy Laws: State-specific requirements for data protection and privacy in complaint handling, including CCPA in California
Data Breach Notification Laws: Federal and state requirements for handling and reporting data breaches in complaint management systems
Record Retention Requirements: Federal and state mandates for maintaining complaint records and related documentation
Federal Arbitration Act: Federal law governing alternative dispute resolution procedures and arbitration agreements
Industry Best Practices: Standard practices and guidelines for complaint handling specific to relevant industry sectors
