Customer Support
We’re committed to providing expert-level support to ensure you get the most out of our product.
Contact Support
- In-app Support: Access our help desk directly through the platform
- Live Chat: Available during business hours for immediate assistance
- Email: support@genieai.co
- Response Time: Usually within 2 minutes during business hours
Frequently Asked Questions
General Product Questions
Q: What is Genie AI?
A: Genie AI is a legal assistant software that helps you create legal documents from scratch, ask questions about legal documents, and review existing documents using AI technology.
Q: How do I get started with Genie?
A: You can access key features from the left-hand menu in the app:
- Create new documents
- Ask questions about legal documents
- Review existing documents
Technical Support
Q: What counts as AI usage?
A: AI usage includes:
- Creating new documents using AI
- Asking AI questions about existing documents
- Reviewing documents with AI
- Explaining clauses with AI
- Amending clauses with AI
Each of these counts as one AI usage.
Q: How can I report technical issues?
A: Please provide:
- Description of the issue
- Screen recording/screenshot (if applicable)
- Your Genie email address
- Time/date when the issue occurred
Account Management
Q: How do I access my saved documents?
A: Click on any of your Active Projects in the left-hand menu.
Q: Where can I find pricing information?
A: Visit our pricing page for our current pricing options.
Need more help? Book a demo with our team by clicking here.
Our Service Level Agreement (SLA) guarantees platform uptime and response times for all customers. For specific technical issues, please contact your Account Manager or use our in-app support desk.
