Data Center Service Level Agreement Template for New Zealand

1. Environmental Commitments: Specific environmental standards and energy efficiency commitments, used when environmental compliance is a key requirement

2. Disaster Recovery: Detailed disaster recovery procedures and commitments, included when separate from main service levels

3. Data Migration: Procedures for initial data migration or exit migration, included when significant data transfer is part of the service

4. Multi-site Services: Additional terms for services provided across multiple data center locations

5. Professional Services: Terms for additional professional services such as consulting or implementation support

6. Compliance Requirements: Industry-specific compliance requirements (e.g., financial services, healthcare), included based on customer sector

7. Third-Party Services: Terms relating to third-party services or software integrated with the data center services

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the data center facilities and infrastructure

2. Schedule 2 - Service Level Metrics: Detailed definition and measurement methodology for all service level metrics

3. Schedule 3 - Security Protocols: Detailed security procedures, access protocols, and compliance requirements

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures, maintenance windows, and change management processes

5. Schedule 5 - Pricing and Service Credits: Detailed pricing structure, calculation methods for variable costs, and service credit calculations

6. Schedule 6 - Incident Management: Detailed procedures for incident reporting, response, and resolution

7. Schedule 7 - Contact Details: Key contacts and escalation procedures for both parties

8. Appendix A - Acceptable Use Policy: Detailed policy regarding acceptable use of data center services

9. Appendix B - Data Processing Agreement: Specific terms for personal data processing, if applicable