All Countries
Procurement
Internet SLA

Internet SLA Template for New Zealand

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Internet SLA

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Internet SLA

"I need an Internet SLA for my software development company based in Auckland, with 99.99% uptime guarantee, 24/7 support, and specific provisions for DDoS protection, to commence from March 1, 2025."

Celebrated by
Collaborations with
Investors
Document background
The Internet Service Level Agreement (SLA) is a critical document used to establish and maintain clear service expectations between internet service providers and their customers in New Zealand. This document is essential when organizations require guaranteed levels of internet service performance and reliability for their operations. The SLA defines specific, measurable service standards, technical specifications, support arrangements, and compensation mechanisms for service failures. It ensures compliance with New Zealand telecommunications regulations, consumer protection laws, and privacy requirements while providing a clear framework for service delivery and issue resolution. The document is particularly important for businesses that depend on reliable internet connectivity for their critical operations and require formal service commitments from their providers.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names and contact details

2. Background: Context of the agreement and brief description of the services being provided

3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement

4. Service Description: Comprehensive description of the internet services being provided, including bandwidth, connectivity type, and any additional features

5. Service Levels: Specific performance metrics and standards the service provider commits to maintain, including availability, latency, packet loss, and jitter

6. Service Level Measurements: Methods and procedures for measuring and reporting service level performance

7. Service Credits: Compensation mechanism when service levels are not met, including calculation methods and claiming process

8. Support Services: Details of technical support, including hours of operation, response times, and escalation procedures

9. Customer Obligations: Customer responsibilities and requirements for maintaining service quality

10. Charges and Payment: Pricing, payment terms, and billing procedures

11. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

12. Liability and Indemnities: Limitations of liability and indemnification provisions

13. Confidentiality: Protection and handling of confidential information

14. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices

Optional Sections

1. Security Requirements: Detailed security protocols and requirements, recommended for enterprise or high-security services

2. Disaster Recovery: Procedures for service continuity in case of major incidents, recommended for business-critical services

3. Data Protection: Specific provisions for handling personal data, required if processing personal information

4. Change Management: Procedures for implementing service changes, recommended for complex service arrangements

5. Service Migration: Procedures for transitioning services, recommended when migration from other providers is involved

6. Regulatory Compliance: Specific compliance requirements, needed for regulated industries

7. Multi-Site Services: Additional provisions for services across multiple locations, needed for multi-site deployments

8. Third-Party Services: Provisions relating to third-party service integration, needed when incorporating external services

Suggested Schedules

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the service, including network architecture and configurations

2. Schedule 2 - Service Level Metrics: Detailed breakdown of service level targets, measurement methods, and reporting frameworks

3. Schedule 3 - Support Procedures: Detailed support procedures, including contact details and escalation matrices

4. Schedule 4 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

5. Schedule 5 - Acceptable Use Policy: Terms and conditions for acceptable use of the internet service

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Appendix A - Service Locations: List of service locations and specific requirements for each

8. Appendix B - Technical Contact Details: Contact information for technical personnel on both sides

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Available Bandwidth
Bandwidth Utilization
Business Day
Business Hours
Change Request
Committed Information Rate (CIR)
Core Network
Critical Incident
Customer Equipment
Customer Premises
Data Center
Downtime
Emergency Maintenance
End User
Force Majeure Event
Help Desk
Incident
Internet Protocol (IP)
Jitter
Latency
Maintenance Window
Mean Time to Repair (MTTR)
Mean Time Between Failures (MTBF)
Network Availability
Network Infrastructure
Network Interface Device
Packet Loss
Planned Maintenance
Point of Presence (PoP)
Priority Levels
Quality of Service (QoS)
Response Time
Resolution Time
Router
Service Credits
Service Hours
Service Level Agreement (SLA)
Service Level Target
Service Provider Equipment
Service Restoration
Support Hours
System
Technical Support
Throughput
Time to Resolve
Unplanned Outage
Uptime
User Acceptance Testing
Wide Area Network (WAN)
Clauses
Parties
Interpretation
Definitions
Service Description
Service Levels
Performance Monitoring
Service Credits
Support Services
Maintenance
Customer Obligations
Change Management
Fees and Payment
Term and Termination
Service Level Reporting
Confidentiality
Data Protection
Intellectual Property
Liability
Force Majeure
Dispute Resolution
Insurance
Security Requirements
Business Continuity
Subcontracting
Assignment
Notices
Governing Law
Entire Agreement
Variation
Severability
Network Security
Acceptable Use
Emergency Response
Service Availability
Quality Assurance
Audit Rights
Relevant Industries

Information Technology

Telecommunications

Financial Services

Healthcare

Education

Retail

Manufacturing

Professional Services

Government

E-commerce

Media and Entertainment

Logistics and Transportation

Hospitality

Relevant Teams

Information Technology

Infrastructure

Operations

Service Delivery

Procurement

Legal

Technical Support

Network Operations Center

IT Security

Service Management

Vendor Management

Quality Assurance

Relevant Roles

IT Director

Network Manager

Chief Technology Officer

Operations Manager

Service Delivery Manager

Procurement Manager

Technical Support Manager

Infrastructure Manager

IT Service Manager

Chief Information Officer

Network Engineer

Systems Administrator

Contract Manager

Telecommunications Manager

IT Operations Manager

Industries
Telecommunications Act 2001: Regulates telecommunications services in New Zealand, including internet service providers. Sets framework for service standards and industry requirements.
Fair Trading Act 1986: Ensures fair trading practices and prohibits misleading conduct in trade. Relevant for service descriptions, guarantees, and marketing claims in the SLA.
Consumer Guarantees Act 1993: Provides statutory guarantees for services, including requirements that services be provided with reasonable care and skill. Applies to consumer internet services.
Privacy Act 2020: Governs the collection, use, and protection of personal information. Crucial for handling customer data and privacy policies within the SLA.
Contract and Commercial Law Act 2017: Provides the legal framework for formation and enforcement of contracts, including electronic transactions and digital agreements.
Telecommunications (Interception Capability and Security) Act 2013: Sets requirements for network security and interception capabilities that may need to be reflected in service specifications.
Commerce Act 1986: Regulates competition in markets, relevant for pricing and service terms in the telecommunications sector.
Unsolicited Electronic Messages Act 2007: Regulates commercial electronic messages and spam, which may be relevant for service communications and marketing aspects of the internet service.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Tier 3 SLA

New Zealand-compliant Tier 3 Service Level Agreement template for defining and managing non-critical business support services.

find out more

SLA Itil

New Zealand-compliant ITIL-based Service Level Agreement defining IT service delivery terms and performance metrics.

find out more

Sla (Healthcare)

A New Zealand-compliant Service Level Agreement for healthcare services, defining performance standards and operational requirements while ensuring regulatory compliance.

find out more

SLA Uptime

A New Zealand-governed Service Level Agreement defining system availability commitments, measurement methods, and remedies for service interruptions.

find out more

SLA Policy

A New Zealand-compliant Service Level Agreement Policy defining service standards, performance metrics, and obligations between service providers and customers.

find out more

SLA Planning

A New Zealand-compliant Service Level Agreement Planning document that establishes service delivery standards, performance metrics, and management framework between contracting parties.

find out more

Simple SLA

A New Zealand law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Service Level Agreement Telecommunications

A New Zealand-governed agreement defining telecommunications service levels, performance standards, and operational requirements between service providers and customers.

find out more

Server Level Agreement

A New Zealand-compliant contract defining service levels, performance standards, and remedies between service providers and customers.

find out more

Sales SLA

New Zealand-compliant Service Level Agreement template for sales services, establishing performance metrics and service standards under NZ law.

find out more

Response SLA

A New Zealand-compliant Service Level Agreement defining response time commitments and incident management procedures for service delivery.

find out more

Outsourcing SLA

New Zealand-compliant Outsourcing Service Level Agreement template defining service delivery terms, performance standards, and operational requirements.

find out more

Normal SLA

A New Zealand-governed agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Cleaning Service Level Agreement

New Zealand-compliant agreement defining terms, conditions, and standards for professional cleaning services.

find out more

99.999 SLA

New Zealand-compliant Service Level Agreement template for 99.999% uptime commitment services, including comprehensive service levels, measurements, and remedies.

find out more

Vendor Service Level Agreement

A New Zealand-governed agreement defining service levels, performance metrics, and accountability standards between a service provider and customer.

find out more

SLA Document

A New Zealand-compliant Service Level Agreement defining service standards, performance metrics, and obligations between service provider and customer.

find out more

SLA Database

A New Zealand-compliant Service Level Agreement for database services, establishing performance metrics and service standards under NZ law.

find out more

Latency SLA

A New Zealand-compliant Service Level Agreement establishing latency performance targets, measurement methods, and remedies for digital services.

find out more

Service Level Agreement Graphic Design

A New Zealand-compliant service level agreement specifying terms, conditions, and performance standards for graphic design services.

find out more

Security Level Agreement

A New Zealand-compliant agreement defining security standards, metrics, and responsibilities between service providers and clients, aligned with local privacy and cybersecurity laws.

find out more

Availability SLA

A New Zealand-governed agreement defining guaranteed service availability levels, metrics, and remedies between service providers and customers.

find out more

Service Level Agreement Between Two Companies

A New Zealand law-governed agreement defining service standards and performance metrics between two companies, establishing clear service delivery expectations and accountability measures.

find out more

Experience Level Agreement

A New Zealand-governed agreement establishing user experience metrics and standards for service delivery, focusing on end-user satisfaction measurement and improvement.

find out more

Service Level Agreement For It Support

New Zealand-compliant IT Support Service Level Agreement template defining service standards and mutual obligations between provider and client.

find out more

SLA Supplier Agreement

A New Zealand-governed agreement defining service levels, performance metrics, and obligations between service providers and customers.

find out more

Msp Service Level Agreement

A New Zealand-governed agreement defining service levels and terms between a Managed Service Provider and client for IT services delivery.

find out more

Library Service Level Agreement

New Zealand-compliant service level agreement template for library services, establishing service standards and operational framework.

find out more

Internal Service Level Agreement Between Departments

A New Zealand-governed Internal Service Level Agreement that formalizes service delivery arrangements between departments within an organization.

find out more

Dynamic SLA

A New Zealand-compliant Dynamic Service Level Agreement establishing adaptable service performance standards with built-in adjustment mechanisms.

find out more

Customer Service Service Level Agreement

A New Zealand-compliant agreement defining measurable customer service standards, performance metrics, and remedies between service provider and client.

find out more

SLA Agreement

A New Zealand-compliant Service Level Agreement defining service standards, performance metrics, and accountability between service provider and customer.

find out more

Service Licence Agreement

A New Zealand-governed agreement establishing terms for licensing services from a provider to a customer, including usage rights, service levels, and compliance requirements.

find out more

Organisational Level Agreement

A New Zealand-compliant internal service agreement template defining service relationships between organizational departments.

find out more

Marketing Service Level Agreement

A New Zealand-governed agreement defining performance standards and deliverables for marketing services, aligned with local commercial and privacy laws.

find out more

SLA Api

New Zealand-governed API Service Level Agreement defining performance metrics, service commitments, and technical specifications for API service provision.

find out more

Insurance SLA

A New Zealand-compliant Service Level Agreement defining performance standards and operational requirements for insurance service delivery.

find out more

Service Level Agreement Web Development

A New Zealand-governed agreement defining service levels and performance metrics for web development services, including technical requirements and support obligations.

find out more

Service Level Agreement For Security Services

A New Zealand-compliant agreement establishing performance standards and operational requirements for security services provision.

find out more

Service Level Agreement For Website Maintenance

A New Zealand-governed agreement establishing terms and service levels for professional website maintenance services, including performance metrics and responsibilities.

find out more

Delivery Service Level Agreement

New Zealand-governed agreement establishing performance standards and requirements for delivery services, including service levels, metrics, and compliance mechanisms.

find out more

SLA Supplier

New Zealand-governed Service Level Agreement defining service standards, metrics, and obligations between supplier and customer.

find out more

Network Service Level Agreement

A New Zealand-governed agreement defining service levels and obligations between a network service provider and customer, including performance metrics and remedies.

find out more

Internet SLA

A New Zealand-compliant agreement defining internet service performance standards, support levels, and remedies between an ISP and customer.

find out more

Help Desk Service Level Agreement

A New Zealand-compliant service level agreement for help desk support services, defining performance metrics and mutual obligations between provider and client.

find out more

Multi Level Service Agreement

New Zealand-compliant multi-tiered service agreement template for managing complex service relationships with differentiated service levels and performance standards.

find out more

Government Service Level Agreement

A New Zealand public sector agreement defining service levels and performance standards between government entities and service providers, governed by NZ public sector legislation.

find out more

Recruiting Service Level Agreement

A New Zealand-compliant agreement establishing terms, conditions, and service levels between a recruitment agency and client company for professional recruitment services.

find out more

HR Service Level Agreement

New Zealand-compliant HR Service Level Agreement template defining HR service delivery standards and performance metrics between service provider and client.

find out more

Call Center Service Level Agreement

New Zealand-compliant service level agreement template for call center operations, establishing performance metrics and operational requirements under local law.

find out more

Service Level Agreement Accounting

A New Zealand-governed Service Level Agreement for professional accounting services, defining service standards and mutual obligations between accounting service providers and their clients.

find out more

SaaS Service Level Agreement

A New Zealand-governed agreement defining service levels and performance standards for SaaS services, including support obligations and compliance requirements.

find out more

Maintenance Service Level Agreement

A New Zealand-governed agreement establishing maintenance service terms, performance standards, and obligations between service providers and clients.

find out more

Outsourcing Service Level Agreement

A New Zealand-governed agreement defining outsourced service delivery terms, performance standards, and operational requirements between service provider and customer.

find out more

Response Time Service Level Agreement

A New Zealand-governed agreement defining guaranteed response times for service delivery, including performance standards, measurement methods, and remedies for non-compliance.

find out more

Logistics Service Level Agreement

A New Zealand-governed agreement establishing performance standards and operational terms for logistics services, aligned with local transportation and commercial laws.

find out more

Cloud Service Level Agreement

A New Zealand-governed agreement defining cloud service performance standards, availability commitments, and compliance requirements.

find out more

Backup Service Level Agreement

A New Zealand-governed agreement defining terms, conditions, and performance standards for organizational backup services, including service levels, security protocols, and compliance requirements.

find out more

Data Center Service Level Agreement

A New Zealand-governed Service Level Agreement specifying terms, conditions, and performance metrics for data center services, incorporating local regulatory requirements.

find out more

Service Level Agreement 99.9 Uptime

New Zealand-compliant Service Level Agreement template for 99.9% uptime guarantee services, incorporating local legislative requirements and comprehensive service metrics.

find out more

Master Service Level Agreement

A New Zealand-governed framework agreement establishing terms, conditions, and service levels for ongoing service delivery relationships.

find out more

Procurement Service Level Agreement

A New Zealand-governed agreement establishing service levels and performance standards for procurement services between a provider and customer organization.

find out more

Service Level Agreement For Software Development

A New Zealand-governed agreement defining service levels and performance metrics for software development services, including delivery, maintenance, and quality standards.

find out more

Service Level Agreement Reporting

A New Zealand-compliant agreement outlining the requirements and procedures for service level performance reporting and monitoring.

find out more

Database Service Level Agreement

A New Zealand-governed agreement defining database service levels, performance metrics, and operational commitments between a service provider and customer.

find out more

Operational Level Agreement

A New Zealand-compliant internal agreement defining service delivery standards and operational procedures between departments within an organization.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.