All Countries
Procurement
Backup Service Level Agreement

Backup Service Level Agreement Template for New Zealand

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Backup Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Backup Service Level Agreement

"I need a Backup Service Level Agreement for a medium-sized healthcare provider in New Zealand that handles sensitive patient data, with specific provisions for daily backups, strict data encryption requirements, and a 4-hour recovery time objective."

Celebrated by
Collaborations with
Investors
Document background
The Backup Service Level Agreement (SLA) is a critical document used when organizations engage external providers for data backup services in New Zealand. It becomes necessary when businesses need to ensure their data is reliably and securely backed up according to specific performance standards and compliance requirements. The agreement addresses key aspects such as backup frequency, data retention, recovery capabilities, and security measures, while ensuring compliance with New Zealand legislation, particularly the Privacy Act 2020 and relevant data protection regulations. This document is essential for establishing clear expectations, responsibilities, and accountability in backup service delivery, making it particularly important for organizations handling sensitive data or requiring specific backup protocols for business continuity.
Suggested Sections

1. Parties: Identifies and provides full legal details of the service provider and the customer

2. Background: Explains the context and purpose of the agreement, including the customer's need for backup services

3. Definitions: Defines key terms used throughout the agreement, including technical terminology specific to backup services

4. Service Description: Detailed description of the backup services, including types of backup, storage locations, and coverage

5. Service Levels: Specifies performance metrics, including backup frequency, completion times, retention periods, and recovery time objectives

6. Service Provider Obligations: Lists the provider's responsibilities, including maintenance, monitoring, reporting, and security measures

7. Customer Obligations: Specifies customer responsibilities, including providing access, maintaining source systems, and data preparation

8. Security and Data Protection: Details security measures, data protection protocols, and compliance with Privacy Act 2020 requirements

9. Performance Monitoring: Describes how service levels will be monitored, measured, and reported

10. Fees and Payment: Outlines service fees, payment terms, and any variable charging mechanisms

11. Term and Termination: Specifies contract duration, renewal terms, and termination conditions

12. Liability and Indemnities: Sets out liability limitations and indemnification obligations of both parties

13. General Provisions: Standard legal clauses including governing law, dispute resolution, and force majeure

Optional Sections

1. Disaster Recovery: Detailed procedures for disaster recovery scenarios, recommended for customers requiring specific recovery protocols

2. Data Migration: Procedures for initial data migration and end-of-contract data transfer, needed when handling large data volumes

3. Multi-site Backup: Specific provisions for customers requiring backup services across multiple locations

4. Compliance Requirements: Additional compliance obligations for regulated industries (e.g., financial services, healthcare)

5. Third-Party Integration: Terms governing integration with third-party systems or services

6. Business Continuity: Extended provisions for ensuring service continuity, recommended for critical business operations

7. Change Management: Procedures for managing service changes and upgrades, important for complex implementations

Suggested Schedules

1. Schedule 1: Service Level Specifications: Detailed technical specifications of service levels, including specific metrics and measurement methods

2. Schedule 2: Pricing and Payment Schedule: Detailed fee structure, including base fees, variable charges, and any volume-based pricing

3. Schedule 3: Technical Requirements: Specific technical requirements for both provider and customer systems

4. Schedule 4: Security Standards: Detailed security protocols, encryption standards, and compliance requirements

5. Schedule 5: Support Services: Details of support services, including contact procedures and escalation paths

6. Schedule 6: Backup Schedule: Detailed timetable of backup operations, including frequency and timing

7. Appendix A: Service Level Credits: Calculation and application of service credits for performance failures

8. Appendix B: Incident Response Procedures: Step-by-step procedures for handling various types of service incidents

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptable Use Policy
Backup Schedule
Backup Window
Business Day
Business Hours
Commencement Date
Confidential Information
Critical Data
Data Breach
Data Center
Data Controller
Data Processor
Disaster Recovery
Emergency Maintenance
Encryption
Force Majeure Event
Incident
Initial Term
Intellectual Property Rights
Maintenance Window
Malicious Code
Personal Data
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Retention Period
Scheduled Maintenance
Service Credits
Service Hours
Service Level Failure
Service Levels
Service Provider Systems
Storage Location
System Administrator
Term
Third-Party Software
Unscheduled Downtime
Uptime
User
Working Hours
Clauses
Service Description
Service Levels
Performance Standards
Data Protection
Data Security
Privacy
Confidentiality
Service Provider Obligations
Customer Obligations
Fees and Payment
Service Credits
Monitoring and Reporting
Audit Rights
Backup Schedule
Data Recovery
Disaster Recovery
Business Continuity
Technical Requirements
Access Rights
System Maintenance
Support Services
Change Management
Intellectual Property
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Exit Management
Dispute Resolution
Governing Law
Assignment
Subcontracting
Insurance
Notices
Entire Agreement
Variation
Severability
Third Party Rights
Relevant Industries

Information Technology

Financial Services

Healthcare

Legal Services

Government

Education

Manufacturing

Retail

Professional Services

Telecommunications

Insurance

Banking

Media and Entertainment

Relevant Teams

Information Technology

Information Security

Legal

Compliance

Risk Management

Operations

Infrastructure

Service Delivery

Procurement

Technical Operations

Business Continuity

Relevant Roles

Chief Information Officer

IT Director

Chief Technology Officer

Information Security Manager

Data Protection Officer

IT Operations Manager

Systems Administrator

Backup Administrator

Infrastructure Manager

Compliance Officer

Risk Manager

Procurement Manager

IT Service Delivery Manager

Technical Operations Director

Business Continuity Manager

Industries
Privacy Act 2020: Governs how personal information is collected, used, stored, and disclosed. Critical for backup services handling personal data, including requirements for data security, breach notifications, and cross-border data transfers.
Contract and Commercial Law Act 2017: Provides the fundamental legal framework for forming and enforcing contracts in New Zealand, including electronic transactions and legal requirements for service agreements.
Fair Trading Act 1986: Ensures fair trading practices and prohibits misleading conduct in trade. Relevant for service level promises, warranties, and representations made in the SLA.
Consumer Guarantees Act 1993: Provides statutory guarantees for services supplied to consumers, ensuring services are carried out with reasonable care and skill. Applicable if the backup services are provided to consumers rather than businesses.
Electronic Transactions Act 2002: Facilitates the use of electronic transactions and ensures legal recognition of electronic documents and signatures, important for digital service agreements.
Crimes Act 1961 (Sections relating to computer systems): Relevant sections concerning unauthorized access and interference with computer systems, important for defining security obligations and incident response procedures.
Companies Act 1993: Relevant for understanding the legal obligations when contracting with New Zealand companies and ensuring proper authority for contract execution.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Tier 3 SLA

New Zealand-compliant Tier 3 Service Level Agreement template for defining and managing non-critical business support services.

find out more

SLA Itil

New Zealand-compliant ITIL-based Service Level Agreement defining IT service delivery terms and performance metrics.

find out more

Sla (Healthcare)

A New Zealand-compliant Service Level Agreement for healthcare services, defining performance standards and operational requirements while ensuring regulatory compliance.

find out more

SLA Uptime

A New Zealand-governed Service Level Agreement defining system availability commitments, measurement methods, and remedies for service interruptions.

find out more

SLA Policy

A New Zealand-compliant Service Level Agreement Policy defining service standards, performance metrics, and obligations between service providers and customers.

find out more

SLA Planning

A New Zealand-compliant Service Level Agreement Planning document that establishes service delivery standards, performance metrics, and management framework between contracting parties.

find out more

Simple SLA

A New Zealand law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Service Level Agreement Telecommunications

A New Zealand-governed agreement defining telecommunications service levels, performance standards, and operational requirements between service providers and customers.

find out more

Server Level Agreement

A New Zealand-compliant contract defining service levels, performance standards, and remedies between service providers and customers.

find out more

Sales SLA

New Zealand-compliant Service Level Agreement template for sales services, establishing performance metrics and service standards under NZ law.

find out more

Response SLA

A New Zealand-compliant Service Level Agreement defining response time commitments and incident management procedures for service delivery.

find out more

Outsourcing SLA

New Zealand-compliant Outsourcing Service Level Agreement template defining service delivery terms, performance standards, and operational requirements.

find out more

Normal SLA

A New Zealand-governed agreement defining service delivery standards, performance metrics, and mutual obligations between service provider and customer.

find out more

Cleaning Service Level Agreement

New Zealand-compliant agreement defining terms, conditions, and standards for professional cleaning services.

find out more

99.999 SLA

New Zealand-compliant Service Level Agreement template for 99.999% uptime commitment services, including comprehensive service levels, measurements, and remedies.

find out more

Vendor Service Level Agreement

A New Zealand-governed agreement defining service levels, performance metrics, and accountability standards between a service provider and customer.

find out more

SLA Document

A New Zealand-compliant Service Level Agreement defining service standards, performance metrics, and obligations between service provider and customer.

find out more

SLA Database

A New Zealand-compliant Service Level Agreement for database services, establishing performance metrics and service standards under NZ law.

find out more

Latency SLA

A New Zealand-compliant Service Level Agreement establishing latency performance targets, measurement methods, and remedies for digital services.

find out more

Service Level Agreement Graphic Design

A New Zealand-compliant service level agreement specifying terms, conditions, and performance standards for graphic design services.

find out more

Security Level Agreement

A New Zealand-compliant agreement defining security standards, metrics, and responsibilities between service providers and clients, aligned with local privacy and cybersecurity laws.

find out more

Availability SLA

A New Zealand-governed agreement defining guaranteed service availability levels, metrics, and remedies between service providers and customers.

find out more

Service Level Agreement Between Two Companies

A New Zealand law-governed agreement defining service standards and performance metrics between two companies, establishing clear service delivery expectations and accountability measures.

find out more

Experience Level Agreement

A New Zealand-governed agreement establishing user experience metrics and standards for service delivery, focusing on end-user satisfaction measurement and improvement.

find out more

Service Level Agreement For It Support

New Zealand-compliant IT Support Service Level Agreement template defining service standards and mutual obligations between provider and client.

find out more

SLA Supplier Agreement

A New Zealand-governed agreement defining service levels, performance metrics, and obligations between service providers and customers.

find out more

Msp Service Level Agreement

A New Zealand-governed agreement defining service levels and terms between a Managed Service Provider and client for IT services delivery.

find out more

Library Service Level Agreement

New Zealand-compliant service level agreement template for library services, establishing service standards and operational framework.

find out more

Internal Service Level Agreement Between Departments

A New Zealand-governed Internal Service Level Agreement that formalizes service delivery arrangements between departments within an organization.

find out more

Dynamic SLA

A New Zealand-compliant Dynamic Service Level Agreement establishing adaptable service performance standards with built-in adjustment mechanisms.

find out more

Customer Service Service Level Agreement

A New Zealand-compliant agreement defining measurable customer service standards, performance metrics, and remedies between service provider and client.

find out more

SLA Agreement

A New Zealand-compliant Service Level Agreement defining service standards, performance metrics, and accountability between service provider and customer.

find out more

Service Licence Agreement

A New Zealand-governed agreement establishing terms for licensing services from a provider to a customer, including usage rights, service levels, and compliance requirements.

find out more

Organisational Level Agreement

A New Zealand-compliant internal service agreement template defining service relationships between organizational departments.

find out more

Marketing Service Level Agreement

A New Zealand-governed agreement defining performance standards and deliverables for marketing services, aligned with local commercial and privacy laws.

find out more

SLA Api

New Zealand-governed API Service Level Agreement defining performance metrics, service commitments, and technical specifications for API service provision.

find out more

Insurance SLA

A New Zealand-compliant Service Level Agreement defining performance standards and operational requirements for insurance service delivery.

find out more

Service Level Agreement Web Development

A New Zealand-governed agreement defining service levels and performance metrics for web development services, including technical requirements and support obligations.

find out more

Service Level Agreement For Security Services

A New Zealand-compliant agreement establishing performance standards and operational requirements for security services provision.

find out more

Service Level Agreement For Website Maintenance

A New Zealand-governed agreement establishing terms and service levels for professional website maintenance services, including performance metrics and responsibilities.

find out more

Delivery Service Level Agreement

New Zealand-governed agreement establishing performance standards and requirements for delivery services, including service levels, metrics, and compliance mechanisms.

find out more

SLA Supplier

New Zealand-governed Service Level Agreement defining service standards, metrics, and obligations between supplier and customer.

find out more

Network Service Level Agreement

A New Zealand-governed agreement defining service levels and obligations between a network service provider and customer, including performance metrics and remedies.

find out more

Internet SLA

A New Zealand-compliant agreement defining internet service performance standards, support levels, and remedies between an ISP and customer.

find out more

Help Desk Service Level Agreement

A New Zealand-compliant service level agreement for help desk support services, defining performance metrics and mutual obligations between provider and client.

find out more

Multi Level Service Agreement

New Zealand-compliant multi-tiered service agreement template for managing complex service relationships with differentiated service levels and performance standards.

find out more

Government Service Level Agreement

A New Zealand public sector agreement defining service levels and performance standards between government entities and service providers, governed by NZ public sector legislation.

find out more

Recruiting Service Level Agreement

A New Zealand-compliant agreement establishing terms, conditions, and service levels between a recruitment agency and client company for professional recruitment services.

find out more

HR Service Level Agreement

New Zealand-compliant HR Service Level Agreement template defining HR service delivery standards and performance metrics between service provider and client.

find out more

Call Center Service Level Agreement

New Zealand-compliant service level agreement template for call center operations, establishing performance metrics and operational requirements under local law.

find out more

Service Level Agreement Accounting

A New Zealand-governed Service Level Agreement for professional accounting services, defining service standards and mutual obligations between accounting service providers and their clients.

find out more

SaaS Service Level Agreement

A New Zealand-governed agreement defining service levels and performance standards for SaaS services, including support obligations and compliance requirements.

find out more

Maintenance Service Level Agreement

A New Zealand-governed agreement establishing maintenance service terms, performance standards, and obligations between service providers and clients.

find out more

Outsourcing Service Level Agreement

A New Zealand-governed agreement defining outsourced service delivery terms, performance standards, and operational requirements between service provider and customer.

find out more

Response Time Service Level Agreement

A New Zealand-governed agreement defining guaranteed response times for service delivery, including performance standards, measurement methods, and remedies for non-compliance.

find out more

Logistics Service Level Agreement

A New Zealand-governed agreement establishing performance standards and operational terms for logistics services, aligned with local transportation and commercial laws.

find out more

Cloud Service Level Agreement

A New Zealand-governed agreement defining cloud service performance standards, availability commitments, and compliance requirements.

find out more

Backup Service Level Agreement

A New Zealand-governed agreement defining terms, conditions, and performance standards for organizational backup services, including service levels, security protocols, and compliance requirements.

find out more

Data Center Service Level Agreement

A New Zealand-governed Service Level Agreement specifying terms, conditions, and performance metrics for data center services, incorporating local regulatory requirements.

find out more

Service Level Agreement 99.9 Uptime

New Zealand-compliant Service Level Agreement template for 99.9% uptime guarantee services, incorporating local legislative requirements and comprehensive service metrics.

find out more

Master Service Level Agreement

A New Zealand-governed framework agreement establishing terms, conditions, and service levels for ongoing service delivery relationships.

find out more

Procurement Service Level Agreement

A New Zealand-governed agreement establishing service levels and performance standards for procurement services between a provider and customer organization.

find out more

Service Level Agreement For Software Development

A New Zealand-governed agreement defining service levels and performance metrics for software development services, including delivery, maintenance, and quality standards.

find out more

Service Level Agreement Reporting

A New Zealand-compliant agreement outlining the requirements and procedures for service level performance reporting and monitoring.

find out more

Database Service Level Agreement

A New Zealand-governed agreement defining database service levels, performance metrics, and operational commitments between a service provider and customer.

find out more

Operational Level Agreement

A New Zealand-compliant internal agreement defining service delivery standards and operational procedures between departments within an organization.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: https://www.genieai.co/our-research
Oops! Something went wrong while submitting the form.

Genie’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; Genie’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our Trust Centre for more details and real-time security updates.

Read our Privacy Policy.