Vendor Service Level Agreement Template for New Zealand

1. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services

2. Data Protection: Specific data handling and privacy requirements, necessary when personal data is processed

3. Security Requirements: Detailed security obligations, important for services involving sensitive information or systems

4. Transition Services: Requirements for service transition at start and end of contract, relevant for complex service arrangements

5. Intellectual Property: IP ownership and licensing terms, needed when service involves creation or use of IP

6. Staff and Subcontractors: Requirements for vendor personnel and subcontractor use, important for services requiring specific expertise

7. Insurance: Specific insurance requirements, relevant for high-risk or high-value services

8. Change Management: Procedures for implementing changes to services or service levels, important for long-term or complex services

1. Schedule 1: Service Specifications: Detailed technical specifications of services and delivery methods

2. Schedule 2: Service Level Metrics: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3: Fee Schedule: Detailed breakdown of fees, pricing models, and payment calculations

4. Schedule 4: Escalation Matrix: Contact details and escalation procedures for various types of issues

5. Schedule 5: Report Templates: Standard formats for performance reporting and other required reports

6. Appendix A: Technical Requirements: Specific technical standards and requirements for service delivery

7. Appendix B: Security Standards: Detailed security protocols and compliance requirements

8. Appendix C: Business Continuity Plan: Detailed procedures for maintaining service during disruptions