Procurement Service Level Agreement Template for New Zealand

1. Business Continuity and Disaster Recovery: Required for critical services or high-risk procurement relationships

2. Security Requirements: Needed when handling sensitive data or accessing customer systems

3. Environmental and Sustainability Requirements: Include when environmental impact is a significant consideration

4. Social Responsibility: Required when social procurement objectives are part of the agreement

5. Transition Services: Necessary when complex implementation or exit transitions are anticipated

6. Innovation and Continuous Improvement: Include when ongoing service evolution is critical

7. Subcontracting: Required when service provider may use subcontractors

8. Insurance: Detailed insurance requirements beyond standard liability provisions

1. Schedule 1 - Service Specifications: Detailed description of services to be provided

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Governance Framework: Detailed governance structure, roles, and responsibilities

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Personnel and Key Contacts: Key personnel and contact details for both parties

7. Appendix A - Service Level Credits and Penalties: Calculations and mechanisms for service level failures

8. Appendix B - Required Reports: Templates and specifications for required reporting

9. Appendix C - Change Control Procedure: Process for managing changes to services or agreement terms