Marketing Service Level Agreement Template for New Zealand

1. Client Obligations: Specific responsibilities of the client, used when significant client input or resources are required

2. Third-Party Services: Include when subcontractors or third-party service providers are involved

3. International Services: Required when marketing services extend across multiple jurisdictions

4. Crisis Management: Include for high-profile marketing campaigns or sensitive market sectors

5. Service Credits: Used when implementing a penalty/reward system for service performance

6. Brand Guidelines Compliance: Include when working with established brands with strict guidelines

7. Social Media Management: Specific provisions for social media marketing services

8. Content Approval Process: Include when client requires specific approval workflows for marketing content

1. Schedule 1: Service Specifications: Detailed breakdown of each marketing service and deliverable

2. Schedule 2: Key Performance Indicators: Specific metrics and targets for measuring service performance

3. Schedule 3: Fee Schedule: Detailed pricing structure and payment terms

4. Schedule 4: Service Level Metrics: Specific performance standards and measurement criteria

5. Schedule 5: Approved Personnel: List of key team members and their roles

6. Schedule 6: Reporting Templates: Standard formats for performance and activity reporting

7. Appendix A: Brand Guidelines: Client's branding requirements and standards

8. Appendix B: Communication Protocols: Procedures for routine and emergency communications