1. Parties: Identification of the data center service provider and the client, including registered addresses and company details
2. Background: Context of the agreement, brief description of the services, and purpose of the arrangement
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Services Overview: High-level description of data center services, facility specifications, and basic service commitments
5. Service Level Specifications: Detailed metrics for uptime, performance, response times, and other measurable service levels
6. Security Requirements: Physical and digital security measures, access controls, and compliance with Malaysian data protection laws
7. Operational Procedures: Day-to-day operations, maintenance windows, change management, and incident response procedures
8. Performance Monitoring: Monitoring mechanisms, reporting requirements, and audit rights
9. Service Credits: Compensation scheme for service level failures and calculation methods
10. Customer Obligations: Client responsibilities, acceptable use policies, and compliance requirements
11. Fees and Payment: Pricing structure, payment terms, and billing procedures
12. Term and Termination: Contract duration, renewal terms, and termination conditions
13. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation
14. Force Majeure: Circumstances excusing performance and related procedures
15. Confidentiality: Protection of confidential information and trade secrets
16. Dispute Resolution: Process for resolving disputes, governing law, and jurisdiction
17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
