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Cleaning Service Level Agreement

Cleaning Service Level Agreement Template for New Zealand

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Key Requirements PROMPT example:

Cleaning Service Level Agreement

"I need a Cleaning Service Level Agreement for our 10-story corporate office building in Auckland, with emphasis on eco-friendly cleaning practices and after-hours service delivery starting March 2025."

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Document background
The Cleaning Service Level Agreement is designed for use in New Zealand business environments where professional cleaning services are required on a regular basis. This document serves as a legally binding agreement between service providers and clients, establishing clear expectations, performance metrics, and compliance requirements. It incorporates relevant New Zealand legislation including the Health and Safety at Work Act 2015, the Contract and Commercial Law Act 2017, and environmental regulations. The agreement is particularly valuable for organizations requiring documented cleaning standards, quality assurance measures, and clear service specifications. It includes comprehensive details about service scope, performance standards, pricing structures, and risk management protocols, making it suitable for both simple and complex cleaning service arrangements.
Suggested Sections

1. Parties: Identification of the service provider and the client, including full legal names and addresses

2. Background: Context of the agreement, including brief description of the client's needs and service provider's capabilities

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Scope: Detailed description of cleaning services to be provided, including locations, frequency, and specific tasks

5. Service Standards: Quality standards and expected level of service delivery

6. Performance Metrics: Measurable criteria for evaluating service quality and performance

7. Term and Termination: Duration of the agreement and conditions for termination

8. Pricing and Payment Terms: Service fees, payment schedule, and terms

9. Health and Safety Requirements: Safety protocols and compliance requirements

10. Staff and Resources: Requirements for cleaning staff, equipment, and materials

11. Insurance and Liability: Insurance requirements and liability limitations

12. Confidentiality: Protection of confidential information and privacy requirements

13. General Provisions: Standard legal clauses including governing law, dispute resolution, and amendments

Optional Sections

1. Environmental Standards: Specific requirements for eco-friendly cleaning products and practices, used when client has environmental commitments

2. Security Requirements: Additional security protocols for sensitive locations or after-hours cleaning

3. Specialized Cleaning Services: Details of any specialized cleaning requirements beyond standard cleaning services

4. Emergency Response: Procedures for handling emergency cleaning situations, relevant for facilities requiring 24/7 availability

5. Change Management: Process for implementing changes to service requirements or specifications, useful for long-term contracts

6. Transition Services: Requirements for handover from previous service provider or end-of-contract transition, relevant for complex facilities

7. Subcontracting: Terms and conditions for use of subcontractors, if allowed

Suggested Schedules

1. Schedule 1: Cleaning Specifications: Detailed breakdown of cleaning tasks, frequencies, and methods for each area

2. Schedule 2: Site Details: Floor plans, access points, and specific requirements for each location

3. Schedule 3: Price Schedule: Detailed pricing breakdown including regular services and additional services

4. Schedule 4: Performance Standards: Specific KPIs, measurement methods, and reporting requirements

5. Schedule 5: Approved Products and Equipment: List of approved cleaning products, equipment, and materials

6. Schedule 6: Staff Requirements: Specific requirements for staff qualifications, training, and uniforms

7. Schedule 7: Reporting Templates: Standard templates for performance reporting and communication

8. Appendix A: Health and Safety Procedures: Detailed health and safety protocols and risk assessments

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Approved Cleaning Products
Business Day
Cleaning Services
Cleaning Staff
Client
Commencement Date
Confidential Information
Contract Price
Core Hours
Deep Cleaning
Emergency Cleaning
Equipment
Facilities
Force Majeure Event
Hazardous Materials
Health and Safety Requirements
Initial Term
KPIs
Material Breach
Normal Business Hours
Notice
Performance Standards
Premises
Quality Control
Regular Cleaning
Response Time
Schedule
Service Hours
Service Level Requirements
Service Provider
Site
Special Cleaning
Specifications
Staff
Standard Operating Procedures
Term
Waste Management
Relevant Industries

Commercial Real Estate

Healthcare

Education

Retail

Hospitality

Industrial

Corporate Offices

Government

Banking and Financial Services

Technology

Manufacturing

Relevant Teams

Facilities Management

Operations

Procurement

Legal

Health and Safety

Administration

Property Management

Environmental Services

Contract Management

Risk Management

Relevant Roles

Facility Manager

Operations Manager

Property Manager

Procurement Manager

Contract Manager

Building Services Manager

Health and Safety Manager

Office Manager

General Manager

Commercial Manager

Maintenance Manager

Environmental Services Director

Chief Operating Officer

Industries
Contract and Commercial Law Act 2017: Governs the formation and enforcement of contracts in New Zealand, ensuring the SLA meets legal requirements for a valid contract
Health and Safety at Work Act 2015: Sets out the health and safety requirements for workplace operations, including handling of cleaning chemicals and safe working practices
Fair Trading Act 1986: Ensures fair trading practices and prohibits misleading conduct in trade, relevant for service descriptions and guarantees
Employment Relations Act 2000: Relevant for understanding the service provider's obligations regarding their cleaning staff and employment conditions
Hazardous Substances and New Organisms Act 1996: Regulates the use and handling of hazardous substances, including cleaning chemicals and materials
Privacy Act 2020: Governs the handling of personal information that cleaning staff may encounter during their duties
Consumer Guarantees Act 1993: Ensures services are provided with reasonable care and skill, relevant for quality standards in the SLA
Waste Minimisation Act 2008: Relevant for proper disposal of cleaning materials and waste management practices
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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