SLA Api Template for New Zealand

1. Data Processing Terms: Required when the API service involves processing personal data or when compliance with privacy laws is necessary

2. Disaster Recovery: Include when business continuity is critical, detailing recovery procedures and timelines

3. Change Management: Add when the API service may undergo significant changes requiring formal procedures

4. Compliance Requirements: Include for regulated industries or when specific compliance standards must be met

5. Beta Services: Include when offering beta or experimental API features

6. Professional Services: Add when additional implementation or consulting services are part of the agreement

1. Schedule 1 - Technical Specifications: Detailed technical documentation of the API, including endpoints, methods, and data formats

2. Schedule 2 - Service Level Metrics: Detailed breakdown of service level targets, measurement methods, and reporting formats

3. Schedule 3 - Support Procedures: Detailed support processes, escalation procedures, and contact information

4. Schedule 4 - Fee Schedule: Detailed pricing tiers, usage calculations, and additional charges

5. Schedule 5 - Security Standards: Specific security requirements, protocols, and compliance standards

6. Appendix A - API Documentation: Complete API documentation including sample code and usage examples

7. Appendix B - Incident Response Plan: Detailed procedures for handling service disruptions and security incidents