Sla (Healthcare) Template for New Zealand

1. Training and Support: Details of training provided to staff and ongoing support services, included when service provider must train healthcare staff

2. Equipment and Facilities: Specifications for medical equipment and facility requirements, needed when physical assets are part of the service

3. Integration Requirements: Technical requirements for integration with existing healthcare systems, included for technology-dependent services

4. Quality Improvement: Procedures for continuous service improvement and innovation, optional for long-term strategic partnerships

5. Reporting and Analytics: Advanced reporting requirements and analytics services, included for data-intensive services

6. Research and Development: Terms for collaborative research or service development, included when R&D is part of the relationship

7. Intellectual Property: IP rights and obligations, included when service involves development of new processes or technologies

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

3. Schedule 3 - Key Personnel: List of key staff and their qualifications, roles, and responsibilities

4. Schedule 4 - Clinical Protocols: Specific clinical procedures and protocols to be followed

5. Schedule 5 - Reporting Templates: Standard formats for performance reporting and monitoring

6. Schedule 6 - Security Standards: Detailed security protocols and compliance requirements

7. Schedule 7 - Business Continuity Plan: Detailed procedures for emergency situations and service continuity

8. Appendix A - Compliance Checklist: Checklist of regulatory and quality assurance requirements

9. Appendix B - Data Processing Agreement: Specific terms for handling personal health information

10. Appendix C - Equipment Specifications: Technical specifications for any equipment provided as part of the service