Service Agreement Contract Template for Malaysia

1. Service Levels: Include when specific performance metrics and standards need to be maintained

2. Change Control: Include for complex services where scope changes are likely

3. Insurance: Include when specific insurance coverage is required for the services

4. Anti-Corruption: Include when dealing with government entities or high-risk sectors

5. Non-Competition: Include when protecting against competitive activities is crucial

6. Assignment and Subcontracting: Include when these rights need to be specifically addressed

7. Dispute Resolution: Include when specific dispute resolution mechanisms are preferred

8. Business Continuity: Include for critical services requiring disaster recovery planning

1. Schedule 1 - Service Description: Detailed specifications of services, methodologies, and deliverables

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods

4. Schedule 4 - Key Personnel: List of key staff assigned to provide the services

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Required Insurance: Details of insurance types and coverage amounts

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Appendix A - Data Processing Agreement: Specific terms for personal data handling if required