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Phone Intake Form
"Need a Phone Intake Form for our investment advisory firm that complies with FCA regulations and includes sections for financial status assessment and investment experience, to be implemented by March 2025."
1. Basic Contact Information: Collection of essential contact details including full name, phone number, email address, and postal address
2. Purpose of Call: Documentation of the primary reason for contact and nature of inquiry
3. Data Protection Notice: Mandatory information about how collected data will be used, stored, and protected in compliance with UK GDPR
4. Consent Declarations: Clear statements obtaining explicit consent for data processing and contact permissions
1. Financial Information: Section for collecting relevant financial details when financial products or services are involved
2. Health Information: Section for recording medical or health-related information when relevant to the service
3. Marketing Preferences: Optional section for capturing consent and preferences for future marketing communications
4. Vulnerability Assessment: Section for assessing and recording any potential vulnerability factors under the Mental Capacity Act
1. Privacy Notice: Detailed explanation of data processing practices and privacy policies
2. Terms and Conditions: Standard terms applicable to the service or product being discussed
3. Call Scripts: Standardized questions and responses for phone operators to ensure consistency
4. Data Processing Schedule: Detailed information about how personal data will be processed, stored, and protected
Authors
Special Category Data
Data Controller
Data Processor
Service Provider
Call Handler
Customer
Client
Consent
Processing
Services
Call
Form
Phone Intake Form
Confidential Information
Marketing Communications
Regulatory Requirements
Privacy Notice
Terms and Conditions
Data Protection Legislation
Applicable Laws
Representatives
Data Processing
Data Protection
Consent
Confidentiality
Purpose of Collection
Marketing Preferences
Information Usage
Information Storage
Third Party Sharing
Record Keeping
Data Subject Rights
Data Retention
Special Categories of Data
Access Rights
Opt-out Rights
Communication Preferences
Privacy Notice
Information Security
Regulatory Compliance
Vulnerability Assessment
Complaint Handling
Contact Details
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