SLA Vendor Template for Australia

1. Business Continuity: Required for critical services or where continuous service delivery is essential

2. Transition Services: Include when complex implementation or exit transitions are required

3. Compliance with Standards: Include for regulated industries or where specific technical standards must be met

4. Environmental Requirements: Include where services have environmental impacts or sustainability requirements

5. Personnel Requirements: Include when specific qualifications or security clearances are required

6. Insurance: Detailed insurance requirements for high-risk or high-value services

7. Third Party Dependencies: Include when service delivery relies on third-party products or services

8. Change Control: Include for complex services likely to require significant changes during the term

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and service level targets

3. Schedule 3 - Pricing and Fees: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Service Credits Calculation: Formula and examples for calculating service credits

5. Schedule 5 - Governance Procedures: Detailed procedures for meetings, reporting, and issue resolution

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Schedule 8 - Business Continuity Plan: Detailed procedures for maintaining service continuity

9. Appendix A - Key Personnel: List of key personnel from both parties and their roles

10. Appendix B - Approved Subcontractors: List of approved third-party providers and their roles