Service Provision Agreement Template for England and Wales

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Key Requirements PROMPT example:

Service Provision Agreement

"I need a Service Provision Agreement for my IT consultancy company to provide software development services to a large retail client, including data protection provisions and service level agreements, with the contract starting from March 2025."

Document background
The Service Provision Agreement is essential for any business relationship involving the delivery of services in England and Wales. This contract type clearly defines the commercial relationship between service provider and client, establishing expectations, responsibilities, and protections for both parties. It's particularly crucial for maintaining clarity in ongoing service arrangements and ensuring compliance with UK legislation, including the Supply of Goods and Services Act 1982 and relevant consumer protection laws. The agreement typically covers service scope, quality standards, payment terms, liability provisions, and termination rights.
Suggested Sections

1. Parties: Identification and details of contracting parties

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Services: Detailed description of services to be provided

5. Payment Terms: Fees, payment schedule, invoicing details

6. Term and Termination: Duration and circumstances for ending the agreement

7. Service Provider Obligations: Key responsibilities and commitments of the service provider

8. Client Obligations: Key responsibilities and commitments of the client

9. Liability and Indemnity: Risk allocation between parties

10. Governing Law: Jurisdiction and applicable law

Optional Sections

1. Data Protection: GDPR compliance terms - include when personal data is processed

2. Intellectual Property: IP ownership and licenses - include when IP is created or used in service delivery

3. Change Control: Process for managing changes to services - include for complex or long-term services

4. Service Levels: Performance metrics and standards - include for technical or measurable services

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specification of services

2. Schedule 2 - Charges: Detailed pricing structure and payment terms

3. Schedule 3 - Service Levels: Performance metrics and KPIs

4. Schedule 4 - Data Processing Agreement: GDPR compliance details if applicable

5. Schedule 5 - Change Control Procedure: Detailed process for service modifications

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Industries

Supply of Goods and Services Act 1982: Core legislation governing service contracts that implies terms about service quality, reasonable care and skill, reasonable time for performance, and reasonable pricing where not specified

Consumer Rights Act 2015: Applies to B2C contracts, covering consumer protection provisions, service quality standards, unfair contract terms, and remedies for poor service

Unfair Contract Terms Act 1977: Regulates limitations on exclusion clauses, implements reasonableness test for contract terms, and governs liability limitations

Data Protection Act 2018 and UK GDPR: Governs personal data processing, data protection obligations, and privacy requirements in service provision

Equality Act 2010: Ensures non-discrimination in service provision, equal access to services, and requires reasonable adjustments where necessary

Late Payment of Commercial Debts (Interest) Act 1998: Applicable to B2B contracts, governing payment terms and interest on late payments

Modern Slavery Act 2015: Addresses supply chain considerations and requires anti-slavery provisions in relevant service contracts

Bribery Act 2010: Mandates anti-corruption provisions and corporate compliance requirements in service agreements

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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