Service Provision Agreement Template for Hong Kong

1. Service Levels: Include when specific performance metrics need to be maintained

2. Change Control: Include for complex services where scope changes are likely

3. Insurance: Include when specific insurance coverage is required

4. Non-Competition: Include when service provider should be restricted from working with competitors

5. Staff and Subcontractors: Include when service provider may need to use subcontractors or specific staff requirements exist

6. Compliance with Laws: Include when services are in regulated industries

7. Audit Rights: Include when client needs right to audit service provider's performance

8. Business Continuity: Include for critical services requiring disaster recovery planning

9. Exit Assistance: Include when transition assistance is needed at end of services

1. Schedule 1 - Services Description: Detailed technical specifications of services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics and measurement criteria

4. Schedule 4 - Key Personnel: List of key staff assigned to provide the services

5. Schedule 5 - Data Processing Agreement: Detailed terms for handling personal data if applicable

6. Schedule 6 - Change Control Procedure: Process for managing changes to services

7. Appendix A - Form of Change Order: Template for documenting agreed changes to services

8. Appendix B - Security Requirements: Information security requirements and protocols