User Service Agreement Template for United States

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Key Requirements PROMPT example:

User Service Agreement

"I need a User Service Agreement for my new mobile app that offers premium meditation content and includes in-app purchases, ensuring COPPA compliance as we may have users under 13."

Document background
The User Service Agreement serves as the primary legal framework establishing the relationship between service providers and their users in the digital space. This document is essential for any company offering online services, applications, or platforms in the United States. It protects both the service provider and users by clearly defining terms of use, rights, responsibilities, and limitations. The agreement must comply with federal regulations such as the E-SIGN Act and COPPA, as well as state-specific requirements, particularly regarding data privacy and consumer protection.
Suggested Sections

1. Parties: Identifies the service provider and user

2. Background: Brief context about the service being provided

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of services provided

5. User Obligations: User responsibilities and acceptable use

6. Privacy Policy: Data collection and handling practices

7. Term and Termination: Duration and termination conditions

Optional Sections

1. Payment Terms: Required for paid services - includes pricing, billing, and payment conditions

2. Age Restrictions: Specific terms regarding age requirements and restrictions for service use

3. International Use: Specific terms and conditions for international users and cross-border service provision

Suggested Schedules

1. Service Level Agreement: Detailed service performance metrics and standards

2. Data Processing Agreement: Comprehensive details of data handling procedures and compliance measures

3. Acceptable Use Policy: Detailed rules and guidelines for service usage

4. Fee Schedule: Detailed pricing information and payment terms for paid services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Industries

E-SIGN Act: Electronic Signatures in Global and National Commerce Act - Federal law that validates electronic contracts and signatures in commercial transactions

CFAA: Computer Fraud and Abuse Act - Federal legislation addressing unauthorized access and computer-related fraud in online services

FTC Act: Federal Trade Commission Act - Prohibits unfair or deceptive practices in commerce and requires clear disclosure of terms to users

COPPA: Children's Online Privacy Protection Act - Federal law governing online services' interaction with users under 13 years of age

ADA: Americans with Disabilities Act - Federal law requiring accessibility considerations for online services

CCPA: California Consumer Privacy Act - State law providing privacy rights for California residents, including data collection and processing requirements

State Privacy Laws: Various state-specific privacy regulations that may apply depending on users' location and residence

GDPR Compliance: General Data Protection Regulation considerations if serving European Union customers

State Consumer Protection Laws: Various state-specific consumer protection regulations governing fair business practices and consumer rights

Magnuson-Moss Warranty Act: Federal law governing warranty terms and disclosures if warranties are provided with the service

DMCA: Digital Millennium Copyright Act - Federal law addressing copyright protection and infringement in digital services

CAN-SPAM Act: Federal law regulating commercial email practices and requirements for marketing communications

State Automatic Renewal Laws: State-specific laws governing subscription services and automatic renewal terms

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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