Computer Maintenance Agreement Template for Malaysia

1. Data Protection: Detailed section on data protection obligations when maintenance involves access to personal data or sensitive information

2. Disaster Recovery: Procedures and responsibilities for disaster recovery when maintenance provider is involved in backup and recovery services

3. Software Licenses: Terms regarding software licensing when maintenance includes software updates or installations

4. Training: Requirements for training client's staff when knowledge transfer is part of the maintenance arrangement

5. Warranties: Specific warranties for parts and labor when physical components are replaced or repaired

6. Third-Party Contractors: Terms governing use of subcontractors when service provider may need to engage third parties

7. Equipment Upgrade: Provisions for hardware/software upgrades when agreement includes modernization services

1. Schedule 1 - Equipment List: Detailed inventory of all computer equipment covered under the maintenance agreement

2. Schedule 2 - Service Level Agreement: Specific metrics, response times, and performance standards with associated penalties/remedies

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including regular maintenance charges and additional service costs

4. Schedule 4 - Maintenance Procedures: Step-by-step procedures for routine maintenance and emergency responses

5. Schedule 5 - Contact Details: List of key personnel and contact information for both parties

6. Schedule 6 - Report Templates: Standard formats for maintenance reports and performance monitoring

7. Appendix A - Incident Report Form: Template for reporting and documenting maintenance incidents and resolutions