1. Parties: Identification of the service provider and the client, including registered addresses and company registration numbers
2. Background: Context of the agreement, including brief description of the client's server infrastructure and maintenance needs
3. Definitions: Detailed definitions of technical terms, service levels, and other key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided, including preventive and corrective maintenance
5. Service Provider Obligations: Key responsibilities and commitments of the maintenance provider, including response times and quality standards
6. Client Obligations: Client's responsibilities including access provision, information sharing, and maintaining proper operating environment
7. Service Levels: Specific performance metrics, response times, and service availability commitments
8. Fees and Payment: Pricing structure, payment terms, expenses, and invoicing procedures
9. Term and Termination: Contract duration, renewal terms, and circumstances for termination
10. Confidentiality: Provisions for protecting confidential information and data security
11. Intellectual Property: Rights and restrictions regarding any IP involved in the maintenance services
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Provisions for handling circumstances beyond parties' control
14. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
15. Execution: Signature blocks and execution details
