Computer Maintenance Contract Template for Malaysia

1. Insurance: Specific insurance requirements - include when high-value equipment is involved or client requires specific coverage

2. Force Majeure: Provisions for unforeseen circumstances - particularly relevant during uncertain times or for critical systems

3. Data Protection: Detailed data protection provisions - required when maintenance involves access to personal data

4. Disaster Recovery: Specific procedures for system failures - include for mission-critical systems

5. Change Control: Procedures for changing service scope or specifications - useful for long-term or complex maintenance arrangements

6. Staff and Subcontractors: Requirements for service personnel - include when specific qualifications or security clearances are needed

7. Equipment Loan: Terms for temporary replacement equipment - include if provider offers loan equipment during repairs

1. Schedule 1 - Equipment List: Detailed list of equipment covered under the maintenance contract, including make, model, and serial numbers

2. Schedule 2 - Service Level Agreement: Detailed performance metrics, response times, and service level calculations

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including regular maintenance fees and charges for additional services

4. Schedule 4 - Maintenance Procedures: Detailed procedures for routine maintenance and emergency repairs

5. Schedule 5 - Contact Details: List of key contacts and escalation procedures for both parties

6. Schedule 6 - Excluded Services: List of services specifically excluded from the maintenance contract

7. Appendix A - Service Report Template: Standard template for maintenance service reports