Document background
This IT Master Services Agreement is designed for use in the Australian market where organizations require a robust framework for the procurement and delivery of information technology services. It serves as the primary contract governing the relationship between an IT service provider and its customer, establishing the overarching terms and conditions under which specific IT services will be provided. The agreement is particularly suitable for complex or long-term IT service arrangements where multiple services may be added over time through additional schedules or statements of work. It incorporates key requirements under Australian law, including privacy, data protection, consumer protection, and electronic transactions legislation. The agreement addresses critical aspects such as service levels, pricing mechanisms, intellectual property rights, data security, risk allocation, and governance frameworks, while providing flexibility to accommodate evolving technology services and business needs.
