IT Master Services Agreement Template for Malaysia

1. Regulatory Compliance: Specific section for heavily regulated industries or when services involve specific regulatory requirements

2. Information Security: Detailed information security requirements when handling sensitive data or connecting to client systems

3. Business Continuity: Specific business continuity and disaster recovery requirements for critical services

4. Environmental, Social and Governance: ESG requirements when relevant to client's corporate policies or regulatory obligations

5. Anti-Bribery and Corruption: Detailed anti-corruption provisions for high-risk services or public sector clients

6. Parent Company Guarantee: When financial security is required from service provider's parent company

7. Source Code Escrow: When software development is involved and source code protection is required

8. Cloud Services: Specific provisions for cloud-based services including service availability and data location

9. Hardware Supply: When physical IT equipment supply is part of the services

1. Schedule 1 - Services Description: Detailed description of all services to be provided under the MSA

2. Schedule 2 - Service Levels: Service level agreements, KPIs, and measurement methodology

3. Schedule 3 - Charges: Detailed pricing, rate cards, and charging mechanisms

4. Schedule 4 - Change Control Procedure: Detailed process for managing changes to services or contract terms

5. Schedule 5 - Security Requirements: Detailed security policies, standards, and compliance requirements

6. Schedule 6 - Governance: Service management, reporting, and governance procedures

7. Schedule 7 - Form of Statement of Work: Template for project-specific Statements of Work

8. Schedule 8 - Exit Plan: Detailed exit management and transition requirements

9. Schedule 9 - Personnel: Key personnel, roles, responsibilities, and any transfer provisions

10. Schedule 10 - Approved Subcontractors: List of approved subcontractors and subcontracting terms

11. Appendix A - Technical Standards: Technical specifications and standards for service delivery

12. Appendix B - Business Continuity Plan: Details of business continuity and disaster recovery procedures