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IT Master Services Agreement

IT Master Services Agreement Generator for United Arab Emirates

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Key Requirements PROMPT example:

IT Master Services Agreement

"I need an IT Master Services Agreement for a UAE-based financial technology company providing cloud services and software development to banks, with specific emphasis on data protection compliance and service level requirements for critical banking systems."

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Document background
The IT Master Services Agreement serves as the primary contractual framework for organizations seeking to establish a long-term relationship for the provision of IT services in the UAE. This document is essential when a service provider will deliver multiple IT services over time, potentially including software development, system integration, cloud services, or technical support. It complies with UAE federal laws governing technology services, data protection, and commercial transactions, while providing a flexible structure for future service engagements through work orders. The agreement is particularly relevant in the context of UAE's digital transformation initiatives and increasing focus on technology adoption across both public and private sectors.
Suggested Sections

1. Parties: Identification of contracting parties, including registered addresses and company details

2. Background: Context of the agreement and relationship between parties

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Services: Overview of IT services to be provided and service engagement process

5. Term and Termination: Duration of agreement, renewal terms, and termination conditions

6. Charges and Payment: Pricing structure, payment terms, and invoicing procedures

7. Service Levels: Performance standards, measurement metrics, and remedies for non-performance

8. Data Protection and Security: Compliance with UAE data protection laws and security requirements

9. Confidentiality: Protection of confidential information and trade secrets

10. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing and newly created IP

11. Warranties and Representations: Standard warranties regarding services and compliance with laws

12. Liability and Indemnification: Limitation of liability and indemnification obligations

13. Force Majeure: Events beyond reasonable control and their impact on obligations

14. Dispute Resolution: Process for resolving disputes under UAE law

15. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Change Control: Procedures for managing changes to services or agreement terms, recommended for complex service arrangements

2. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services

3. Staff and Subcontractors: Rules regarding personnel and subcontractor use, important for onsite services

4. Knowledge Transfer: Provisions for training and knowledge sharing, relevant for complex implementations

5. Exit Management: Detailed exit procedures and transition assistance, crucial for business-critical services

6. Cloud Services: Specific terms for cloud-based services, required if cloud services are part of the offering

7. Hardware Provisions: Terms related to hardware supply and maintenance, if hardware is part of the services

8. Software Development: Specific terms for custom software development projects

9. UAE Government Requirements: Additional compliance requirements for government contracts

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of each service offering and delivery specifications

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, measurement methods, and penalties

3. Schedule 3 - Charges: Detailed pricing, rate cards, and payment milestones

4. Schedule 4 - Data Processing Agreement: Detailed data protection and processing terms compliant with UAE law

5. Schedule 5 - Security Requirements: Information security standards and procedures

6. Schedule 6 - Implementation Plan: Project timeline, milestones, and deliverables

7. Schedule 7 - Governance and Reporting: Service management, meeting schedules, and reporting requirements

8. Schedule 8 - Form of Work Order: Template for individual work orders under the master agreement

9. Appendix A - Technical Requirements: Technical specifications and requirements

10. Appendix B - Contact Details: Key personnel and escalation contacts

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptance Criteria
Affiliate
Agreement
Authorized Representative
Background Intellectual Property
Business Day
Change Control Process
Charges
Confidential Information
Configuration Items
Contract Year
Critical Service Level
Data Protection Laws
Deliverables
Disaster Recovery Plan
Documentation
Effective Date
Emergency Maintenance
Exit Plan
Force Majeure Event
Good Industry Practice
Implementation Plan
Incident
Intellectual Property Rights
Key Personnel
Maintenance Window
Material Breach
Milestone
Personal Data
Project Manager
Recovery Point Objective
Recovery Time Objective
Security Requirements
Service Credits
Service Levels
Services
Software
Source Code
Statement of Work
Subcontractor
System
Term
Third Party Materials
UAE Data Protection Law
User
Virus
Work Order
Clauses
Services Scope
Term and Renewal
Payment Terms
Service Levels
Performance Standards
Acceptance Testing
Change Management
Data Protection
Information Security
Confidentiality
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Personnel Requirements
Subcontracting
Audit Rights
Compliance with Laws
Insurance
Dispute Resolution
Termination Rights
Exit Management
Business Continuity
Disaster Recovery
Assignment and Novation
Non-Solicitation
Notice Requirements
Governing Law
Entire Agreement
Severability
Amendment Process
Third Party Rights
Waiver
Service Reporting
Quality Assurance
Knowledge Transfer
Records Management
Competition Restrictions
Anti-Corruption
Publicity Rights
Relevant Industries

Information Technology

Banking and Financial Services

Healthcare

Government Services

Telecommunications

Education

Retail

Energy and Utilities

Real Estate and Construction

Manufacturing

Professional Services

Transportation and Logistics

Media and Entertainment

Insurance

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Risk and Compliance

Operations

Digital Transformation

Vendor Management

Technical Operations

Solutions Architecture

Commercial Operations

Project Management Office

Relevant Roles

Chief Information Officer

IT Director

Chief Technology Officer

Legal Counsel

Procurement Manager

Contract Manager

IT Project Manager

Information Security Officer

Technology Operations Manager

Service Delivery Manager

Commercial Director

Chief Digital Officer

Vendor Management Specialist

Solutions Architect

Technical Program Manager

Risk and Compliance Manager

Industries
UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions: Governs electronic transactions, digital signatures, and the validity of electronic contracts, essential for IT service agreements
UAE Federal Law No. 2 of 2019 on the Use of ICT in Healthcare: Regulates health data protection and digital health services if the IT services involve healthcare data or systems
UAE Federal Decree Law No. 5 of 2012 on Combating Cyber Crimes: Addresses cybersecurity obligations and penalties for cyber crimes, relevant for IT service providers' security obligations
UAE Federal Law No. 45 of 2021 on Personal Data Protection: Comprehensive data protection law establishing requirements for processing and protecting personal data
UAE Federal Law No. 15 of 2020 on Consumer Protection: Relevant for IT services provided to consumers, establishing consumer rights and business obligations
UAE Federal Law No. 8 of 2021 on Cloud Computing: Regulates cloud computing services and data storage, particularly relevant for government entities
UAE Civil Code (Federal Law No. 5 of 1985): Provides the general framework for contracts, including formation, validity, and remedies
UAE Commercial Transactions Law (Federal Law No. 18 of 1993): Governs commercial transactions and business relationships between parties
TDRA Cloud Computing Regulations: Telecommunications and Digital Government Regulatory Authority regulations on cloud services and data classification
Dubai Data Law (Law No. 26 of 2015): Specific to Dubai, governs data classification, sharing, and protection if services are provided in Dubai
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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