MSA Management Services Agreement Template for Australia

1. Change Control: Procedure for managing changes to services or agreement terms - include when services are likely to evolve

2. Force Majeure: Provisions for handling unforeseen events - particularly relevant in long-term or critical service arrangements

3. Non-Compete: Restrictions on competitive activities - include when sharing sensitive business information or strategies

4. Insurance: Specific insurance requirements - important when services involve significant risks or regulatory requirements

5. Audit Rights: Client's rights to audit service provider - relevant for regulated industries or critical services

6. Business Continuity: Disaster recovery and business continuity requirements - include for critical business services

7. Step-in Rights: Client's right to take over services - include for essential business functions

8. Personnel Requirements: Specific requirements for service provider's staff - include when services require specific qualifications or security clearances

9. Transition Services: Provisions for service transition at start and end - important for complex service arrangements

1. Schedule 1 - Services Description: Detailed description of all management services to be provided

2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and measurement methods

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Key Personnel: Identifies key staff members and their roles in service delivery

5. Schedule 5 - Governance and Reporting: Management structure, meeting requirements, and reporting obligations

6. Schedule 6 - Technical Requirements: Any technical specifications or systems requirements

7. Appendix A - Form of Change Request: Template for requesting and documenting service changes

8. Appendix B - Security Requirements: Specific security protocols and requirements

9. Appendix C - Transition Plan: Detailed plan for service implementation or transition