Document background
The IT Master Services Agreement is designed for organizations seeking to establish a long-term framework for the procurement and delivery of IT services in the Netherlands. This agreement serves as the primary contract governing the overall service relationship, with specific services detailed in subsequent Statements of Work. It is particularly suited for complex IT service arrangements requiring Dutch law compliance, including GDPR and local data protection requirements. The document addresses key aspects such as service delivery, performance standards, data protection, intellectual property rights, and risk allocation, while providing flexibility to accommodate various IT service types. It is commonly used when a customer requires multiple IT services from a provider over time, ensuring consistent terms while allowing for service-specific variations through schedules and SOWs.
