MSA Agreement For It Services Template for Australia

1. Business Continuity and Disaster Recovery: Required when services are business-critical or handle sensitive data

2. Change Control: Needed for complex services requiring formal change management

3. Audit Rights: Important when compliance or certification requirements exist

4. Third Party Providers: Required when subcontractors or third-party services are involved

5. Export Control: Necessary when services involve cross-border data transfers

6. Source Code Escrow: Important when custom software development is involved

7. Service Credits: Used when specific service levels need financial enforcement

8. Anti-Bribery and Modern Slavery: Required for compliance with specific regulations

9. Force Majeure: Important when service delivery could be affected by external events

10. Insurance Requirements: Needed when specific insurance coverage is required

1. Services Description: Detailed description of each service offering

2. Service Levels and KPIs: Specific performance metrics and measurement methods

3. Pricing and Rate Card: Detailed pricing structure and rates for services

4. Security Standards and Policies: Detailed security requirements and compliance standards

5. Data Processing Agreement: Specific terms for handling personal data

6. Business Continuity Plan: Detailed procedures for service continuity

7. Transition Plan: Process for service implementation or termination transition

8. Approved Subcontractors: List of approved third-party providers

9. Technical Requirements: Specific technical standards and requirements

10. Change Control Procedures: Detailed process for managing changes