Master Relationship Agreement Template for Australia

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Key Requirements PROMPT example:

Master Relationship Agreement

"I need a Master Relationship Agreement between our IT services company and a major healthcare provider in Australia, with specific focus on data protection, HIPAA compliance, and the ability to add multiple statements of work for different technology projects starting from March 2025."

Document background
The Master Relationship Agreement serves as the cornerstone document for establishing long-term business relationships in the Australian market. It is particularly useful when parties anticipate multiple transactions or service arrangements over time and need a consistent framework to govern their interactions. This agreement type incorporates key requirements under Australian law, including consumer protection provisions, privacy obligations, and corporate governance requirements. The document typically includes comprehensive terms covering relationship governance, risk allocation, compliance obligations, and operational procedures, while maintaining flexibility for specific arrangements to be documented in subsequent agreements. It is commonly used in complex commercial relationships where parties need to balance certainty of core terms with adaptability for future business needs.
Suggested Sections

1. Parties: Identification of all parties to the agreement, including full legal names, registration details, and addresses

2. Background: Context of the relationship, purpose of the agreement, and high-level objectives of the parties

3. Definitions and Interpretation: Comprehensive definitions of terms used throughout the agreement and rules of interpretation

4. Term and Termination: Duration of the agreement, renewal provisions, and circumstances for termination

5. Framework Principles: Overarching principles governing the relationship and subsequent agreements

6. Relationship Structure: Hierarchy of documents, process for entering into subsequent agreements, and relationship management

7. Governance: Decision-making processes, escalation procedures, and management structure

8. Performance Standards: General standards of performance expected from both parties

9. Intellectual Property: Ownership and usage rights of IP brought to or created during the relationship

10. Confidentiality: Protection and handling of confidential information

11. Data Protection and Privacy: Obligations regarding personal data handling and privacy compliance

12. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification obligations

13. Insurance: Required insurance coverage and maintenance obligations

14. Dispute Resolution: Process for resolving disputes, including escalation and formal proceedings

15. General Provisions: Standard boilerplate clauses including notices, assignment, variation, and governing law

Optional Sections

1. Financial Terms: Include when there are overarching financial arrangements or pricing principles that apply across all subsequent agreements

2. Security Requirements: Include when specific security arrangements or guarantees are required

3. Compliance and Audit Rights: Include for regulated industries or when regular compliance monitoring is required

4. Service Levels: Include when establishing general service level principles that will apply across all subsequent agreements

5. Change Management: Include when complex operational changes need a formal management process

6. Business Continuity: Include when service continuity is critical to the relationship

7. Environmental and Social Responsibility: Include when sustainability or social responsibility commitments are important to the relationship

8. Competition and Exclusivity: Include when parties need to address market competition or exclusivity arrangements

9. Personnel and Subcontracting: Include when specific requirements for personnel or subcontractor use need to be established

10. Marketing and Branding: Include when use of brands or joint marketing activities are contemplated

Suggested Schedules

1. Governance Framework: Detailed governance structure, meeting schedules, and key personnel

2. Form of Statement of Work: Template for subsequent specific work orders or statements of work

3. Service Categories: List and description of services that may be provided under the agreement

4. Compliance Requirements: Detailed compliance obligations and reporting requirements

5. Security Protocols: Detailed security requirements and procedures

6. Rate Card: Standard rates and pricing principles for services

7. KPI Framework: Key performance indicators and measurement methodology

8. Required Insurance: Detailed insurance requirements and minimum coverage levels

9. Approved Subcontractors: List of pre-approved subcontractors and their scope

10. Change Control Procedure: Detailed process for managing changes to the agreement or services

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Professional Services

Financial Services

Healthcare

Telecommunications

Manufacturing

Energy and Utilities

Construction and Infrastructure

Mining and Resources

Retail and Consumer Goods

Transport and Logistics

Education and Training

Relevant Teams

Legal

Procurement

Commercial

Finance

Operations

Risk and Compliance

Business Development

Account Management

Executive Leadership

Information Technology

Information Security

Relevant Roles

Chief Executive Officer

Chief Legal Officer

General Counsel

Commercial Director

Procurement Manager

Contract Manager

Legal Counsel

Chief Financial Officer

Chief Operating Officer

Risk Manager

Compliance Officer

Business Development Director

Account Director

Partnership Manager

Operations Manager

Industries
Australian Contract Law (Common Law): Fundamental principles governing contract formation, enforcement, and remedies in Australia, including offer, acceptance, consideration, and intention to create legal relations
Competition and Consumer Act 2010 (Cth): Key federal legislation that regulates competition, fair trading, and consumer protection in Australia, including the Australian Consumer Law
Privacy Act 1988 (Cth): Regulates the handling of personal information by businesses and organizations, including the Australian Privacy Principles
Electronic Transactions Act 1999 (Cth): Provides legal framework for electronic transactions and recognizes electronic signatures and documents
Corporations Act 2001 (Cth): Regulates business entities and corporate activities, including company officers' duties and responsibilities
Australian Securities and Investments Commission Act 2001: Provides additional consumer protection in relation to financial services and products
Personal Property Securities Act 2009 (Cth): Governs security interests in personal property, relevant for any collateral or security arrangements in the agreement
Income Tax Assessment Act 1997 (Cth): Relevant for tax implications of the business relationship and any revenue-sharing arrangements
Modern Slavery Act 2018 (Cth): May be relevant if the agreement involves supply chain or operational requirements related to modern slavery reporting
Work Health and Safety Act 2011 (Cth): Important if the agreement involves shared workplaces or joint responsibilities for worker safety
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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