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Master Relationship Agreement
"I need a Master Relationship Agreement between our IT services company and a major healthcare provider in Australia, with specific focus on data protection, HIPAA compliance, and the ability to add multiple statements of work for different technology projects starting from March 2025."
1. Parties: Identification of all parties to the agreement, including full legal names, registration details, and addresses
2. Background: Context of the relationship, purpose of the agreement, and high-level objectives of the parties
3. Definitions and Interpretation: Comprehensive definitions of terms used throughout the agreement and rules of interpretation
4. Term and Termination: Duration of the agreement, renewal provisions, and circumstances for termination
5. Framework Principles: Overarching principles governing the relationship and subsequent agreements
6. Relationship Structure: Hierarchy of documents, process for entering into subsequent agreements, and relationship management
7. Governance: Decision-making processes, escalation procedures, and management structure
8. Performance Standards: General standards of performance expected from both parties
9. Intellectual Property: Ownership and usage rights of IP brought to or created during the relationship
10. Confidentiality: Protection and handling of confidential information
11. Data Protection and Privacy: Obligations regarding personal data handling and privacy compliance
12. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification obligations
13. Insurance: Required insurance coverage and maintenance obligations
14. Dispute Resolution: Process for resolving disputes, including escalation and formal proceedings
15. General Provisions: Standard boilerplate clauses including notices, assignment, variation, and governing law
1. Financial Terms: Include when there are overarching financial arrangements or pricing principles that apply across all subsequent agreements
2. Security Requirements: Include when specific security arrangements or guarantees are required
3. Compliance and Audit Rights: Include for regulated industries or when regular compliance monitoring is required
4. Service Levels: Include when establishing general service level principles that will apply across all subsequent agreements
5. Change Management: Include when complex operational changes need a formal management process
6. Business Continuity: Include when service continuity is critical to the relationship
7. Environmental and Social Responsibility: Include when sustainability or social responsibility commitments are important to the relationship
8. Competition and Exclusivity: Include when parties need to address market competition or exclusivity arrangements
9. Personnel and Subcontracting: Include when specific requirements for personnel or subcontractor use need to be established
10. Marketing and Branding: Include when use of brands or joint marketing activities are contemplated
1. Governance Framework: Detailed governance structure, meeting schedules, and key personnel
2. Form of Statement of Work: Template for subsequent specific work orders or statements of work
3. Service Categories: List and description of services that may be provided under the agreement
4. Compliance Requirements: Detailed compliance obligations and reporting requirements
5. Security Protocols: Detailed security requirements and procedures
6. Rate Card: Standard rates and pricing principles for services
7. KPI Framework: Key performance indicators and measurement methodology
8. Required Insurance: Detailed insurance requirements and minimum coverage levels
9. Approved Subcontractors: List of pre-approved subcontractors and their scope
10. Change Control Procedure: Detailed process for managing changes to the agreement or services
Authors
Affiliate
Agreement
Applicable Law
Australian Consumer Law
Australian Privacy Principles
Authorized Representative
Background IP
Business Day
Change Control Process
Charges
Claim
Commencement Date
Confidential Information
Contract Year
Control
Deliverables
Dispute
Effective Date
Force Majeure Event
Foreground IP
Governance Committee
GST
Initial Term
Intellectual Property Rights
Key Personnel
Local Entity
Loss
Material Breach
Notice
Parent Company
Personal Information
Personnel
Project
Related Body Corporate
Renewal Term
Representatives
Schedule
Security Requirements
Services
Service Levels
Statement of Work
Subcontractor
Subsidiary Agreement
Term
Third Party
Work Order
Term and Duration
Framework Principles
Governance
Service Provision
Performance Standards
Compliance
Ordering Process
Payment Terms
Intellectual Property
Data Protection
Confidentiality
Privacy
Personnel
Subcontracting
Liability
Indemnification
Insurance
Force Majeure
Change Control
Dispute Resolution
Termination
Exit Management
Assignment
Relationship Management
Audit Rights
Reporting
Security
Business Continuity
Competition
Anti-Bribery
Modern Slavery
Environmental Compliance
Work Health and Safety
Notices
Governing Law
Entire Agreement
Variation
Severability
Waiver
Force Majeure
Counterparts
Information Technology
Professional Services
Financial Services
Healthcare
Telecommunications
Manufacturing
Energy and Utilities
Construction and Infrastructure
Mining and Resources
Retail and Consumer Goods
Transport and Logistics
Education and Training
Legal
Procurement
Commercial
Finance
Operations
Risk and Compliance
Business Development
Account Management
Executive Leadership
Information Technology
Information Security
Chief Executive Officer
Chief Legal Officer
General Counsel
Commercial Director
Procurement Manager
Contract Manager
Legal Counsel
Chief Financial Officer
Chief Operating Officer
Risk Manager
Compliance Officer
Business Development Director
Account Director
Partnership Manager
Operations Manager
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