Master Service Agreement It Services Template for Australia

1. Change Control: Formal process for managing changes to services - include if complex service evolution is expected

2. Transition Services: Provisions for service transition in/out - include if complex implementation is required

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

4. Audit Rights: Customer audit provisions - include if required by regulatory requirements or critical services

5. Performance Reviews: Governance and service review framework - include for long-term or complex services

6. Third Party Rights: Management of subcontractors and third-party providers - include if subcontracting is expected

7. Export Control: Export control compliance - include if international data transfers are involved

8. Source Code Escrow: Source code escrow arrangements - include if custom software is critical

1. Schedule 1 - Services Description: Detailed description of each service offering and delivery requirements

2. Schedule 2 - Service Levels: Specific service levels, KPIs, and measurement methodology

3. Schedule 3 - Pricing and Charging: Detailed pricing models, rates, and charging mechanisms

4. Schedule 4 - Security Requirements: Detailed security protocols, standards, and compliance requirements

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Governance: Detailed governance framework and reporting requirements

7. Schedule 7 - Form of Work Order: Template for individual work orders under the MSA

8. Schedule 8 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

9. Appendix A - Approved Subcontractors: List of approved subcontractors and their roles

10. Appendix B - Key Personnel: Details of key personnel and their responsibilities