1. Parties: Identifies and provides full legal details of all parties to the agreement
2. Background: Sets out the context and purpose of the agreement, including any relevant history or relationship between the parties
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules
4. Term and Renewal: Specifies the initial term of the agreement and any renewal provisions
5. Services: Outlines the general framework for services to be provided under the agreement
6. Service Standards: Establishes the quality standards, KPIs, and service levels required
7. Ordering Process: Details how specific services will be ordered through statements of work or work orders
8. Fees and Payment: Sets out the fee structure, payment terms, and invoicing requirements
9. Personnel: Specifies requirements for personnel delivering services, including qualifications and security clearance
10. Intellectual Property: Addresses ownership and licensing of pre-existing and newly created IP
11. Confidentiality: Details obligations regarding confidential information protection
12. Privacy and Data Protection: Establishes requirements for handling personal and sensitive data
13. Liability and Indemnities: Sets out liability limitations and indemnification obligations
14. Insurance: Specifies required insurance coverage and limits
15. Termination: Details circumstances and processes for agreement termination
16. Dispute Resolution: Establishes procedures for resolving disputes
17. General Provisions: Includes standard boilerplate clauses such as notices, assignment, and governing law
