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Service License Agreement
"I need a Service License Agreement for my Singapore-based software company to license our AI analytics platform to enterprise clients, with specific provisions for data protection and service level guarantees starting from March 2025."
1. Parties: Identifies the contracting parties and their details
2. Background: Provides context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. License Grant: Specifies the scope and nature of the license
5. Service Description: Details of services covered under the license
6. Payment Terms: Pricing, payment schedule, and related conditions
7. Term and Termination: Duration and termination conditions
8. Intellectual Property Rights: IP ownership and usage rights
1. Service Level Agreement: Specific performance metrics and standards - use when specific service levels need to be guaranteed
2. Data Processing Terms: Terms governing data handling and protection - use when personal data processing is involved
3. Territory Restrictions: Geographic limitations on service use - use when license is geographically restricted
1. Schedule 1 - Service Specifications: Detailed technical specifications of services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees and charges
3. Schedule 3 - Service Level Metrics: Detailed performance metrics and remedies
4. Appendix A - Authorized Users: List of authorized users or user categories
5. Appendix B - Security Requirements: Specific security protocols and requirements
Authors
Authorized Users
Business Day
Commencement Date
Confidential Information
Documentation
Effective Date
Fees
Initial Term
Intellectual Property Rights
License
Licensed Services
Licensee Data
Maintenance Services
Personal Data
Service Credits
Service Levels
Service Provider Systems
Service Specifications
Support Services
Term
Territory
Third Party Software
Updates
User Acceptance Tests
Virus
Working Hours
Service Delivery
Service Levels
Fees and Payment
Term and Termination
Intellectual Property Rights
Confidentiality
Data Protection
Security Requirements
Service Provider Obligations
Licensee Obligations
Warranties
Limitation of Liability
Indemnification
Force Majeure
Audit Rights
Compliance with Laws
Service Support
Maintenance and Updates
Access and Availability
Acceptable Use
Business Continuity
Dispute Resolution
Assignment and Subcontracting
Notices
Governing Law
Entire Agreement
Severability
Variation
Third Party Rights
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Organizational security
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Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
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